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Introduction

Billing on Thoughtly is designed to match how modern revenue teams operate. Most customers begin with a quick discovery call to help tailor the right plan for their needs. From there, you’ll get access to a fully managed subscription with clear pay-as-you-go pricing, invoicing, and access to all platform features.

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Free Trial Access

When you sign up for Thoughtly, you’ll begin on a 14-day free trial. This trial gives you a chance to explore the platform and see how it fits your team’s needs before committing to a paid plan.

During your trial, you’ll have full access to build and test Voice Agents using our editor—but some features are restricted:

  • ✅ You can build and customize agents
  • ✅ You can call yourself (or other teammates you invite) to test agents
  • ❌ You cannot place outbound calls to leads or external numbers
  • ❌ You cannot use features like Automations, Contacts, or Bulk Calling

After 14 days, your account will be automatically deleted to keep our systems clean. To avoid losing your work, make sure to book a demo before the trial ends. Our team will help you choose a plan and preserve your progress.

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How to Get Started

To get started with Thoughtly, simply book a call with our team. An Account Executive will walk you through the right plan based on your goals, volume, and technical requirements.

Once you’re set up, you can manage your billing and view past invoices by clicking the Billing button in the bottom-left corner of the platform.

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AppSumo Customers

If you purchased Thoughtly via AppSumo, you’re on a special legacy plan with a different billing model.

AppSumo plans use Credits—a virtual currency that recharges monthly and can be used to pay for usage across the platform, including Voice Agents, phone numbers, and SMS. You can view your balance and usage in the Usage tab or from the bottom-left corner of the screen.

Please note that AppSumo credits are non-transferrable.

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Credit Consumption (AppSumo Plans Only)

Below are sample Credit rates for common features when using your AppSumo plan. These rates are subject to change:

Want to stretch your credits further? Connect your own carrier using our BYOC feature, and you won’t be charged Credits for Carrier Fees. It’s a great way to maximize value.

Credits do not roll over month-to-month, and additional Credits can be purchased from the AppSumo Subscription page.

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AppSumo Credit Pricing Over Time

We’re proud to support our AppSumo community—and we know our platform is a bit different from many tools you may find on AppSumo.

Most AppSumo deals are for one-time purchases of lightweight software: think screenshot tools, note apps, or calendar plugins. These tools often have low or no usage-based costs behind the scenes.

Thoughtly, on the other hand, runs on live, high-performance AI infrastructure—real-time voice, speech-to-text, language models, and telephony providers—all of which come with significant ongoing costs every time you use the platform.

To keep things running smoothly (and sustainably), we may adjust Credit rates over time to reflect the cost of these services. When that happens, we’ll always give you advance notice and do our best to keep changes minimal and justified.

We’re on your side: we’ll continue offering ways to reduce your credit usage—like plugging in your own API keys or carrier—so you get the most out of your plan.

And most importantly: we’re constantly adding more features, automation options, and integrations to make your Credits go even further. You’re not just getting a static tool—you’re getting a growing enterprise-grade platform.