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Documentation Index

Fetch the complete documentation index at: https://docs.thoughtly.com/llms.txt

Use this file to discover all available pages before exploring further.

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Introduction

Thoughtly offers flexible plans designed to meet a variety of organizational needs. All plan selection and onboarding are managed directly by our sales team to make sure you get the best fit for your use case.

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Free Plan

You can get started with Thoughtly using our limited free plan. This plan lets you test agents and explore essential features with usage restrictions, making it ideal for evaluation and initial testing. To access advanced features, higher usage limits, and the full capabilities of the platform, you can upgrade to one of our paid plans. Paid plans are tailored for different business requirements and are available exclusively through direct consultation with our sales team. If you’re interested in upgrading or want to learn more about paid options, please schedule a demo. During the demo, our team will discuss your needs and guide you through the available plans.

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Billing

Billing is managed through Settings → Subscription. After you activate a plan, you’ll have access to detailed usage data in Settings → Usage. This allows you to monitor your usage and manage your subscription with confidence. Your account manager will provide all necessary information on subscription terms, payment, renewals, and usage reports. Billing on Thoughtly is designed to match how modern revenue teams operate. Most customers begin with a quick discovery call to help tailor the right plan for their needs. From there, you’ll get access to a fully managed subscription with clear pay-as-you-go pricing, invoicing, and access to all platform features.

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Free Trial Access

When you sign up for Thoughtly, you’ll begin on a 14-day free trial. This trial gives you a chance to explore the platform and see how it fits your team’s needs before committing to a paid plan. During your trial, you’ll have full access to build and test Voice Agents using our editor—but some features are restricted:
  • ✅ You can build and customize agents
  • ✅ You can call yourself (or other teammates you invite) to test agents
  • ❌ You cannot place outbound calls to leads or external numbers
  • ❌ You cannot use features like Automations, Audiences, or Bulk Calling
After 14 days, your account will be automatically deleted to keep our systems clean. To avoid losing your work, make sure to book a demo before the trial ends. Our team will help you choose a plan and preserve your progress.

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How to Get Started

To get started with Thoughtly, simply book a call with our team. An Account Executive will walk you through the right plan based on your goals, volume, and technical requirements. Once you’re set up, you can manage your billing and view past invoices in Settings → Subscription.

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AppSumo Customers

If you purchased Thoughtly via AppSumo, you’re on a special lifetime deal plan with a different billing model. When you navigate to Settings → Billing, you’ll see “You are on a special AppSumo plan” with details about your monthly credit allocation. You can manage your AppSumo purchase directly through your AppSumo account. AppSumo plans use Credits—a virtual currency that recharges monthly and can be used to pay for usage across the platform, including Voice Agents, phone numbers, and SMS. You can view your balance and usage in Settings → Usage or from the credit balance shown in the User Menu. Please note that AppSumo credits are non-transferrable.

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Credit Consumption (AppSumo Plans Only)

Below are sample Credit rates for common features when using your AppSumo plan. These rates are subject to change:
Want to stretch your credits further? Connect your own carrier using our BYOC feature, and you won’t be charged Credits for Carrier Fees. It’s a great way to maximize value.
Credits do not roll over month-to-month, and additional Credits can be purchased from Settings → Subscription.

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AppSumo Credit Pricing Over Time

We’re proud to support our AppSumo community—and we know our platform is a bit different from many tools you may find on AppSumo. Most AppSumo deals are for one-time purchases of lightweight software: think screenshot tools, note apps, or calendar plugins. These tools often have low or no usage-based costs behind the scenes. Thoughtly, on the other hand, runs on live, high-performance AI infrastructure—real-time voice, speech-to-text, language models, and telephony providers—all of which come with significant ongoing costs every time you use the platform. To keep things running smoothly (and sustainably), we may adjust Credit rates over time to reflect the cost of these services. When that happens, we’ll always give you advance notice and do our best to keep changes minimal and justified.
We’re on your side: we’ll continue offering ways to reduce your credit usage—like plugging in your own API keys or carrier—so you get the most out of your plan.
And most importantly: we’re constantly adding more features, automation options, and integrations to make your Credits go even further. You’re not just getting a static tool—you’re getting a growing enterprise-grade platform.

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Flex and Enterprise billing

Flex and Enterprise plans may be managed through your account team or a dedicated billing portal. If your workspace uses managed billing, the billing page may route you to the appropriate portal for invoices or payment details instead of showing self-serve cancellation controls.

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AppSumo billing

AppSumo workspaces show an AppSumo or lifetime-plan status with the included credit allocation where applicable. Manage the original purchase through your AppSumo account.

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Trial expiration and granted credits

If your workspace has granted credits, trial and credit-expiration behavior may differ from standard self-serve trials. Review the subscription page or contact support if your trial state does not match the credit balance you expect.