Skip to main contentCommon Issues
Genius Not Responding Accurately
If Genius isn’t providing accurate responses:
- Verify your sources are up to date
- Check that source documents are properly formatted
- Review the Best Practices guide
- Ensure the Genius instance is properly bound to your agent
Source Upload Failures
For source upload issues:
- Verify file format is supported (PDF, TXT, DOCX, etc.)
- Check file size limits
- Ensure the document is not password-protected
- Review the Sources documentation
Agent Not Using Genius
If your agent isn’t utilizing Genius:
- Verify Genius is enabled in agent configuration
- Check the Agent Binding setup
- Ensure the Genius instance is properly configured
- Test with simple queries to verify functionality
For additional assistance, visit our Support Center. 
