Common Issues
Genius Not Responding Accurately
If Genius isn’t providing accurate responses:- Verify your sources are up to date
- Check that source documents are properly formatted
- Review the Best Practices guide
- Ensure the Genius instance is properly bound to your agent
Source Upload Failures
For source upload issues:- Verify file format is supported (PDF, TXT, CSV, or Audio)
- Check file size limits
- Ensure the document is not password-protected
- Review the Sources documentation
Agent Not Using Genius
If your agent isn’t utilizing Genius:- Verify Genius is enabled in agent configuration
- Check the Agent Binding setup
- Ensure the Genius instance is properly configured
- Test with simple queries to verify functionality
Stale content after editing a source
If an agent appears to reference old Genius content after you edit a source:- Wait until the source status is complete.
- Test again with a fresh interaction.
- If stale content persists, delete and re-add the source.
- Contact support if the deleted content continues to appear.