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The Analytics page gives you a high-level view of workspace activity, usage, and performance trends. Use it to understand how agents are being used and where to investigate deeper in History.
Thoughtly Analytics dashboard with responses, talk time, deployments, and usage charts

Monitor workspace performance from Analytics

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What you can review

  • Responses — total agent responses across the selected time period.
  • Talk Time — total minutes of conversation time.
  • Deployments — active deployed agents or channels.
  • Usage by type — credit consumption broken down by call, SMS, preview, training, and other activity types.
  • Top states and area codes — geographic distribution of calls by region.

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Measuring success

A completed call is not always a successful outcome. Pair Analytics with History, outcomes, tags, and exported data to measure the business result that matters for your workflow.