Audiences and contact management

Audiences is your central hub for managing contacts. Access it from the Audiences tab in the primary navigation.

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What you’ll find

• Audiences Table — a searchable, filterable list of all contacts in your workspace.

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Coming soon

We’re actively building out the full Audiences experience, including:

• Contact Detail views (Overview, Timeline, Memories)
• Settings → Audiences controls (Attributes, Consent, Suppression List)

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See also

• History — view all interactions across all agents
• Settings → Audiences — audience settings and upcoming controls
• Automations — trigger workflows based on call outcomes

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Segments, filters, and contact detail

Audiences supports search, filters, and saved segments so you can work with the right group of contacts. You can filter by attributes such as name, email, phone, tags, dates, custom fields, and engagement data. Save frequently used filters as segments for quick access.

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Contact timeline

The contact detail view can show a timeline of activity across channels, including calls, messages, replies, and other interaction events. Use the timeline to understand the contact journey before launching another outreach step.