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Understanding how phone number billing works on Thoughtly is important for managing your usage and costs.

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Phone Number Costs

Phone numbers on Thoughtly are charged on a monthly basis. The cost varies depending on the country and type of number you purchase.

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Standard Phone Numbers

Most standard phone numbers in the United States cost approximately 500 credits per month for AppSumo customers, or a comparable rate for other billing plans.

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International Phone Numbers

International phone numbers may have different pricing based on local regulations and carrier fees. You’ll see the exact cost when selecting a number during the purchase process.

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Credit Consumption

For customers on AppSumo plans or credit-based billing, here’s how phone numbers consume credits:
  • Phone Numbers: 500 credits/month (US numbers)
  • Carrier Fees: 200 credits per dollar of fees incurred
Want to reduce your phone number costs? You can use the Bring Your Own Carrier (BYOC) feature to connect your own telephony provider and avoid carrier fees.

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Managing Phone Number Costs

Here are some tips for managing your phone number costs:
  1. Release unused numbers: If you’re no longer using a phone number, release it to avoid ongoing monthly charges.
  2. Use call forwarding: Instead of purchasing multiple numbers, consider forwarding existing numbers to Thoughtly using our BYOC (Bring Your Own Carrier) feature.
  3. Monitor your usage: Regularly check your billing dashboard to track phone number costs and overall credit consumption.

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Viewing Your Bill

To view your phone number costs and overall billing information:
  1. Navigate to Settings → Usage to see a breakdown of your phone number costs
  2. View your subscription and payment details in Settings → Subscription
For detailed information about Thoughtly’s billing system, visit our Platform Billing documentation.
Only Flex and Enterprise customers can purchase phone numbers from dashboard.

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Support

If you have questions about phone number billing or need help managing costs, contact our Support team at support@thoughtly.com.