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The Thoughtly platform is organized into five primary sections, accessible from the left-hand navigation.

Primary navigation

Thoughtly primary navigation with Home, Agent, Audiences, History, and Tools
SectionURLDescription
Home/Performance analytics dashboard with key metrics and geographic activity visualization.
Agent/agentCreate, manage, and deploy AI agents. The Agents List is the default view; clicking an agent opens the Agent Builder.
Audiences/audienceManage contacts in the Audiences table. Additional CRM views and controls are in progress.
History/historyGlobal, filterable log of all interactions across all agents.
ToolsUtilities that enhance agent capabilities. Reveals a hover menu with links to Genius, Automations, and Integrations.

Tools

Tools hover menu showing Genius, Automations, and Integrations
The Tools menu does not have its own landing page. Hover over it to access:
  • Genius — create and manage knowledge bases that agents can reference
  • Automations — configure workflows triggered by agent interactions
  • Integrations — connect Thoughtly to external services

Other navigation elements

  • Settings — accessed via the gear icon. Workspace-level configuration for general settings, audiences, phone numbers, voices, usage, subscription, developer tools, and audit log.
  • Workspace Switcher — click the workspace icon (top-left) to switch between workspaces or create a new one.
  • User Menu — click your avatar to access profile preferences, credit balance, and quick links.

See also