# Thoughtly Docs

## Docs

- [Introduction to Thoughtly](https://docs.thoughtly.com/getting-started/introduction.md): Welcome to Thoughtly — build, test, and deploy AI voice agents in minutes for inbound and outbound calls across sales, support, and operations workflows.
- [Quick start guide](https://docs.thoughtly.com/getting-started/quick-start.md): Build, test, and launch your first Thoughtly voice agent in about 15 minutes — create an agent, configure a voice and phone number, then run a live test call.
- [Voice agent use cases and examples](https://docs.thoughtly.com/getting-started/use-cases.md): Common Thoughtly voice agent scenarios and implementation patterns — inbound support, outbound sales, appointment booking, qualification, and surveys.
- [Developer documentation](https://docs.thoughtly.com/developers.md): Integrate Thoughtly with the REST API and webhooks — authenticate, list agents, trigger calls, manage contacts, and stream live call events.
- [Agent Builder overview](https://docs.thoughtly.com/agents/overview.md): Design, test, and launch conversational voice agents with the Thoughtly Agent Builder — a visual node-based editor for prompts, actions, and outcomes.
- [Node types in the Agent Builder](https://docs.thoughtly.com/agents/nodes.md): Reference for every node type in the Thoughtly Agent Builder, including message, decision, action, transfer, and end nodes that shape conversation flow.
- [Outcomes and conversation branching](https://docs.thoughtly.com/agents/outcomes.md): Define outcomes that decide where a Thoughtly voice agent routes the conversation after each caller response, enabling dynamic branching and follow-ups.
- [Variables in voice agents](https://docs.thoughtly.com/agents/variables.md): Capture caller data into variables and reuse it across nodes for branching, action payloads, dynamic prompts, and post-call follow-up in Thoughtly.
- [Actions](https://docs.thoughtly.com/agents/actions.md): Trigger integrations mid-call so your Thoughtly agent can look up data, write CRM records, send messages, and automate workflows in real time.
- [Agent settings](https://docs.thoughtly.com/agents/settings.md): Tune voice selection, response behavior, transfer rules, and post-call workflows for each Thoughtly agent from a single configuration panel.
- [Vibes AI assistant](https://docs.thoughtly.com/agents/vibes-assistant.md): Build and refine Thoughtly voice agents conversationally with Vibes, an AI assistant that drafts prompts, nodes, and outcomes from plain-language instructions.
- [Agent voices](https://docs.thoughtly.com/agents/voices.md): Browse the Thoughtly voice library, preview samples, and assign a voice to your agent directly inside the Agent Builder across multiple languages and styles.
- [Voice optimization for natural speech](https://docs.thoughtly.com/agents/voice-optimization.md): Improve agent voice quality in Thoughtly with accents, language selection, speaking-speed controls, and pronunciation overrides for tricky words and names.
- [Bring Your Own Key (BYOK) for voices](https://docs.thoughtly.com/agents/voice-byok.md): Connect your own ElevenLabs, Cartesia, or other voice provider API keys to Thoughtly to use your personal voices, usage limits, and provider pricing.
- [Voice cloning for agents](https://docs.thoughtly.com/agents/voice-cloning.md): Create custom voice clones for Thoughtly agents by recording or uploading audio samples directly inside the Agent Builder, with quality and consent tips.
- [Test voice agents before launch](https://docs.thoughtly.com/agents/testing.md): Validate conversation logic, voice quality, and integrations with Thoughtly's in-app test caller and simulated runs before deploying an agent to production.
- [Voice agent tips and tricks](https://docs.thoughtly.com/agents/tips-and-tricks.md): Practical patterns and best practices for building reliable, natural-sounding Thoughtly voice agents — covering prompts, actions, voices, and edge cases.
- [Deploy a voice agent](https://docs.thoughtly.com/agents/deployment.md): Publish your Thoughtly voice agent, assign a phone number, and start handling inbound calls or launching outbound campaigns in production.
- [Troubleshoot Thoughtly voice agents](https://docs.thoughtly.com/agents/troubleshooting.md): Diagnose and resolve common voice agent issues including audio quality, transfers, action failures, prompt drift, and unexpected hang-ups in Thoughtly.
- [Call screening bypass](https://docs.thoughtly.com/agents/call-screening-bypass.md): Configure outbound voice agents to detect and respond to call-screening prompts like name and reason gates so they reach a live person every time.
- [Migrate legacy agents to v1.8 Agent Builder](https://docs.thoughtly.com/agents/migration-guide.md): Step-by-step guide for rebuilding legacy v1 free-form Thoughtly agents in the v1.8 node-based Agent Builder with parity for prompts, actions, and flows.
- [Audiences and contact management](https://docs.thoughtly.com/platform/audiences.md): Manage contacts, build segments, and connect CRM data inside Thoughtly so voice agents and automations can target the right people for outbound campaigns.
- [Call and conversation history](https://docs.thoughtly.com/platform/history.md): View, filter, and search every voice call and conversation handled by your Thoughtly agents, with transcripts, recordings, outcomes, and per-call analytics.
- [Get started with Genius knowledge bases](https://docs.thoughtly.com/genius/getting-started.md): Set up a Thoughtly Genius knowledge base to augment voice agents with retrieval-augmented generation (RAG) over your own docs, sites, and uploaded files.
- [Data sources for Genius](https://docs.thoughtly.com/genius/sources.md): Add websites, PDFs, text snippets, and uploaded files as data sources to your Thoughtly Genius knowledge base so voice agents can retrieve and answer from them.
- [Genius knowledge base best practices](https://docs.thoughtly.com/genius/best-practices.md): Strategies for structuring sources, chunking content, and curating answers so your Thoughtly Genius knowledge base delivers accurate, low-latency answers.
- [Bind Genius knowledge to agents](https://docs.thoughtly.com/genius/agent-binding.md): Connect a Genius knowledge base to one or more Thoughtly voice agents so agents can answer questions using RAG-powered retrieval from your own content.
- [Troubleshoot Genius knowledge bases](https://docs.thoughtly.com/genius/troubleshooting.md): Diagnose and resolve common Genius issues in Thoughtly, including failed source crawls, missing answers, stale content, and unexpected RAG retrieval results.
- [Get started with Thoughtly automations](https://docs.thoughtly.com/automations/getting-started.md): Build automation workflows that trigger Thoughtly voice agents on a schedule, from CRM events or webhooks, and run post-call actions like tagging and sync.
- [Automation triggers](https://docs.thoughtly.com/automations/triggers.md): Configure when Thoughtly automations run with schedules, webhooks, CRM events, post-call hooks, and integration-specific triggers from HubSpot and GoHighLevel.
- [Automation actions and steps](https://docs.thoughtly.com/automations/actions.md): Compose Thoughtly automations from steps for branching logic, outbound calls, scheduling, CRM updates, and integrations triggered before or after a call.
- [Attributes vs metadata in automations](https://docs.thoughtly.com/automations/attributes-vs-metadata.md): Understand the difference between contact attributes and call metadata in Thoughtly so you know what data persists on a contact and what lives per call.
- [Troubleshoot Thoughtly automations](https://docs.thoughtly.com/automations/troubleshooting.md): Diagnose and resolve common automation issues in Thoughtly, including triggers not firing, failed steps, missing variables, and CRM sync errors during runs.
- [Get started with Thoughtly integrations](https://docs.thoughtly.com/integrations/getting-started.md): Connect Thoughtly to CRMs, scheduling tools, communication apps, and productivity platforms so your voice agents can read and write data across your stack.
- [Webhooks configuration](https://docs.thoughtly.com/integrations/webhooks.md): Set up inbound and outbound webhooks in Thoughtly to trigger agents, push call events to external systems, and integrate any API without a prebuilt connector.
- [Troubleshoot Thoughtly integrations](https://docs.thoughtly.com/integrations/troubleshooting.md): Diagnose and resolve common Thoughtly integration issues, including OAuth failures, missing data, mapping errors, and CRM sync problems across connected apps.
- [WhatsApp Business](https://docs.thoughtly.com/integrations/communication/whatsapp-business.md): Connect WhatsApp Business numbers to Thoughtly so the same omnichannel agent can handle WhatsApp conversations alongside voice, SMS, and email channels.
- [iMessage / Linq](https://docs.thoughtly.com/integrations/communication/imessage-linq.md): Route supported iMessage messaging numbers through Linq to Thoughtly agents so the same omnichannel agent can handle text-based conversations alongside other channels.
- [CRM sync](https://docs.thoughtly.com/integrations/crm/crm-sync.md): Sync contacts and attributes inbound from your CRM into Thoughtly audiences so agents and automations work from current CRM data. Write outcomes back to your CRM using automation actions.
- [Code](https://docs.thoughtly.com/integrations/developer/code.md): Run sandboxed JavaScript inside Thoughtly automations for last-mile data transformation, custom API calls, and dynamic logic in agent and automation flows.
- [MCP Server](https://docs.thoughtly.com/integrations/developer/mcp.md): Connect AI assistants like Claude and ChatGPT to your Thoughtly conversation data with the Thoughtly MCP server. Query calls, SMS, and email transcripts using natural language through the Model Context Protocol.
- [Platform overview](https://docs.thoughtly.com/platform/overview.md): Tour the Thoughtly platform — agents, automations, audiences, history, analytics, integrations, and settings — and how each area fits together for voice AI.
- [Omnichannel agents](https://docs.thoughtly.com/platform/omnichannel.md): Use one Thoughtly agent across voice, SMS, WhatsApp, iMessage (via Linq), email, webhooks, and automations with a shared contact, variable, and outcome model.
- [Workspace switcher](https://docs.thoughtly.com/platform/workspace-switcher.md): Switch between Thoughtly workspaces, create new workspaces for separate projects or clients, and manage which workspace you're currently working in.
- [User menu](https://docs.thoughtly.com/platform/user-menu.md): Use the Thoughtly user menu to view your profile and credit balance, switch theme, access quick links to settings and support, and sign out of the platform.
- [Workspaces and team collaboration](https://docs.thoughtly.com/platform/teams/overview.md): Create Thoughtly workspaces, invite team members, assign roles, and collaborate on voice agents, automations, and audiences across multiple projects or clients.
- [Billing on Thoughtly](https://docs.thoughtly.com/platform/billing.md): Understand how Thoughtly billing works — credits, plan limits, per-minute rates, phone number fees, and how invoices and overage charges are calculated.
- [Analytics in Thoughtly](https://docs.thoughtly.com/platform/analytics.md): Monitor voice agent performance, call volumes, and credit usage across your Thoughtly workspace with built-in dashboards and time-frame filters.
- [General workspace settings](https://docs.thoughtly.com/platform/settings/general.md): Manage your Thoughtly workspace name, icon, default time zone, language, and regional preferences — settings that apply across every agent and member.
- [Audiences settings](https://docs.thoughtly.com/platform/settings/audiences.md): Configure workspace-wide audience controls in Thoughtly — default contact fields, opt-out rules, deduplication, and segment defaults used across automations.
- [Dark windows and quiet hours](https://docs.thoughtly.com/platform/settings/dark-windows.md): Configure dark windows in Thoughtly to block outbound voice, SMS, email, and WhatsApp during per-channel quiet hours, with optional contact-level timezone awareness.
- [Phone numbers settings](https://docs.thoughtly.com/platform/settings/phone-numbers.md): Buy, port, assign, and configure the phone numbers attached to your Thoughtly workspace from one settings page covering routing, caller ID, and verification.
- [Voices settings](https://docs.thoughtly.com/platform/settings/voices.md): Manage workspace voices in Thoughtly — preview the voice library, upload or clone custom voices, and choose defaults that any agent in the workspace can use.
- [Usage and credit consumption](https://docs.thoughtly.com/platform/settings/usage.md): Monitor Thoughtly credit consumption, minute usage, phone number costs, and integration activity over time across your workspace with filterable usage reports.
- [Subscription and plan](https://docs.thoughtly.com/platform/settings/subscription.md): Manage your Thoughtly subscription — change plans, view current billing cycle, top up credits, update payment methods, and download invoices from one place.
- [Developer settings](https://docs.thoughtly.com/platform/settings/developer.md): Manage Thoughtly API tokens, webhook subscriptions, and experimental beta features from a single developer settings page for your workspace.
- [Email domains](https://docs.thoughtly.com/platform/settings/email-domains.md): Add and verify custom email sending domains in Thoughtly so voice agents and automations can send branded follow-ups and route inbound replies into agent flows.
- [Audit log](https://docs.thoughtly.com/platform/settings/audit-log.md): Review a chronological audit log of changes made in your Thoughtly workspace — who edited which agent, automation, or setting, and when each change happened.
- [Get started with phone numbers](https://docs.thoughtly.com/phone-number/getting-started.md): Buy, port, or bring your own phone numbers in Thoughtly and assign them to voice agents for inbound or outbound calling across US and international regions.
- [Bring Your Own Carrier (BYOC)](https://docs.thoughtly.com/phone-number/byoc.md): Import phone numbers from your Twilio, Telnyx, or other SIP carrier into Thoughtly to keep existing providers, rates, and compliance while running voice agents.
- [Phone number configuration and assignment](https://docs.thoughtly.com/phone-number/configuration.md): Assign Thoughtly phone numbers to voice agents, configure inbound routing, fallback handling, caller ID, and regional settings for inbound and outbound traffic.
- [Branded calling for outbound numbers](https://docs.thoughtly.com/phone-number/branded-calling.md): Display your verified business name on supported outbound calls from Thoughtly to improve answer rates and reduce spam labeling on US carriers.
- [Phone number billing and credits](https://docs.thoughtly.com/phone-number/billing-credits.md): Understand the monthly costs, per-minute rates, and credit usage for buying, porting, or bringing your own phone numbers into Thoughtly across all countries.
- [Troubleshoot phone numbers](https://docs.thoughtly.com/phone-number/troubleshooting.md): Diagnose and resolve common Thoughtly phone number issues including porting delays, inbound routing failures, spam labeling, and regional verification problems.
- [Thoughtly FAQ](https://docs.thoughtly.com/resources/faq.md): Frequently asked questions about Thoughtly voice agents, pricing, phone numbers, integrations, security, and getting started building AI calling workflows.
- [Video library](https://docs.thoughtly.com/resources/video-library.md): Watch step-by-step Thoughtly tutorials covering voice agent building, automations, integrations, phone numbers, and the Genius knowledge base in short videos.
- [Glossary](https://docs.thoughtly.com/resources/glossary/overview.md): Definitions of key voice AI, telephony, and CRM terms used across the Thoughtly documentation — from AI voice and RAG to PII, carrier, and decision tree.
- [Voice agent](https://docs.thoughtly.com/resources/glossary/voice-agent.md): A voice agent is a conversational AI interface that talks with customers over the phone — the core unit Thoughtly lets you build, test, and deploy in minutes.
- [Large language model (LLM)](https://docs.thoughtly.com/resources/glossary/large-language-model.md): A large language model (LLM) is an AI model trained on massive text datasets that powers natural-language understanding and response generation in Thoughtly.
- [TTS (text-to-speech)](https://docs.thoughtly.com/resources/glossary/tts.md): TTS (text-to-speech) technology converts written text into spoken words and is what gives Thoughtly voice agents their natural-sounding voice over the phone.
- [STT (speech-to-text)](https://docs.thoughtly.com/resources/glossary/stt.md): STT (speech-to-text) technology converts spoken words into written text, and is what Thoughtly voice agents use to transcribe caller speech for the LLM.
- [Decision tree](https://docs.thoughtly.com/resources/glossary/decision-tree.md): A decision tree is a flowchart-like structure of decisions and outcomes used in Thoughtly voice agents to branch conversations based on responses and variables.
- [Happy path](https://docs.thoughtly.com/resources/glossary/happy-path.md): The happy path is the ideal sequence of events in a voice agent conversation that leads to a successful outcome — the default flow a Thoughtly agent follows.
- [RAG (retrieval-augmented generation)](https://docs.thoughtly.com/resources/glossary/rag.md): RAG (retrieval-augmented generation) combines information retrieval with generative language models, and powers Thoughtly's Genius knowledge base for accuracy.
- [Screen pop](https://docs.thoughtly.com/resources/glossary/screen-pop.md): A screen pop is the automatic display of caller info — contact record, history, and notes — when a call comes in, available in Thoughtly through CRM sync.
- [Carrier](https://docs.thoughtly.com/resources/glossary/carrier.md): A carrier is a telecommunications company that delivers voice and SMS traffic across phone networks, including providers Thoughtly uses like Twilio and Telnyx.
- [CRM](https://docs.thoughtly.com/resources/glossary/crm.md): A CRM (Customer Relationship Management) system stores contact records and interactions, and Thoughtly syncs with CRMs like HubSpot, Salesforce, and HighLevel.
- [Workflow](https://docs.thoughtly.com/resources/glossary/workflow.md): A workflow is a series of automated steps that complete a specific task or process, built in Thoughtly using automations, triggers, actions, and agent calls.
- [Variable](https://docs.thoughtly.com/resources/glossary/variable.md): A variable is a named value that stores information during a Thoughtly voice agent conversation or automation, used for branching, prompts, and action payloads.
- [Transcript](https://docs.thoughtly.com/resources/glossary/transcript.md): A transcript is a time-stamped text record of a voice conversation, generated automatically for every Thoughtly voice agent call and available in call history.
- [PII (personally identifiable information)](https://docs.thoughtly.com/resources/glossary/pii.md): PII is personally identifiable information that can identify a specific individual, like names, phone numbers, or emails — data Thoughtly handles with care.
- [Dead end](https://docs.thoughtly.com/resources/glossary/dead-end.md): A dead end is when a Thoughtly voice agent flow reaches a node with no valid outcomes or next steps, causing the call to stall or hang up unexpectedly.
- [OAuth](https://docs.thoughtly.com/resources/glossary/oauth.md): OAuth is an open authentication standard that lets Thoughtly securely connect to third-party services like HubSpot, Salesforce, and Google without passwords.
- [Twilio](https://docs.thoughtly.com/resources/glossary/twilio.md): Twilio is a cloud communications platform providing voice, SMS, and number APIs that Thoughtly supports as a carrier for inbound and outbound voice calls.
- [Telnyx](https://docs.thoughtly.com/resources/glossary/telnyx.md): Telnyx is a telecommunications provider offering voice, SMS, and number services that Thoughtly supports as a carrier for inbound and outbound voice calls.
- [Hallucination](https://docs.thoughtly.com/resources/glossary/hallucination.md): A hallucination is when a language model generates plausible but incorrect information — a risk Thoughtly mitigates with Genius RAG, prompts, and guardrails.
- [AI voice](https://docs.thoughtly.com/resources/glossary/ai-voice.md): AI voice is artificially generated speech that sounds natural and human-like, used by Thoughtly voice agents to talk with callers in real time over the phone.
- [Voice agent scheduling guide](https://docs.thoughtly.com/resources/agent-scheduling.md): Production patterns for mid-call scheduling with Thoughtly Actions and Automations — handle bookings, reschedules, and cancellations across calendar tools.
- [Call tagged contacts with an automation](https://docs.thoughtly.com/resources/outbound-automation-tagged-contacts.md): Build a Thoughtly automation that selects contacts by tag and runs an outbound voice agent campaign against them on a schedule or in response to CRM updates.
- [Thoughtly whitepapers](https://docs.thoughtly.com/resources/whitepapers/overview.md): Read Thoughtly whitepapers on conversational AI, voice agent design, and building an AI agency — practical insights into the technology behind the platform.
- [Breaking free from intent-based dialog design](https://docs.thoughtly.com/resources/whitepapers/conversational-ai.md): Learn how Thoughtly stands out from traditional intent-based dialog design and delivers a more natural, engaging customer experience on the cutting edge of AI.
- [So you want to start an AI agency?](https://docs.thoughtly.com/resources/whitepapers/agency-guide.md): A comprehensive guide to building, pricing, and scaling an AI agency on Thoughtly's voice AI platform — covering positioning, pricing, and client delivery.
- [Get support from Thoughtly](https://docs.thoughtly.com/support/getting-help.md): Contact Thoughtly's support team for help with voice agents, automations, integrations, billing, and account issues, plus community and self-serve resources.
- [Changelog](https://docs.thoughtly.com/support/changelog.md): Stay up to date with the latest Thoughtly releases — new features, integrations, agent improvements, and platform changes shipped each month.
- [Thoughtly referral program](https://docs.thoughtly.com/support/referral-program.md): Earn cash rewards and credit by referring customers to Thoughtly — join the referral program, share your link, and track referrals and payouts.
- [Get agents](https://docs.thoughtly.com/api-reference/agent/get-agents.md): This endpoint retrieves a list of **Agents** (formerly **Interviews**) available in your system. You can filter the list by status, search term, and sorting options.
- [Search calls](https://docs.thoughtly.com/api-reference/agent/search-calls.md): Find calls made by an **Agent** (formerly **Interview**). You can filter and search calls based on various criteria.
- [Get contacts](https://docs.thoughtly.com/api-reference/contact/get-contacts.md): This endpoint retrieves a list of **Contacts**. You can filter contacts by various criteria, such as tags, phone numbers, and more. Use the query parameters to narrow down your results.
- [Get contact](https://docs.thoughtly.com/api-reference/contact/get-contact.md): Retrieve a single **Contact** by their unique ID. Returns the full contact record including name, phone number, email, tags, and any custom attributes associated with the contact.
- [Create contact](https://docs.thoughtly.com/api-reference/contact/create-contact.md): This endpoint allows you to create a new **Contact**. A contact represents a person with whom you can interact via a phone call or other communication.
- [Update contact](https://docs.thoughtly.com/api-reference/contact/update-contact.md): Update an existing contact's name, phone number, email, tags, or custom attributes by ID using the Thoughtly contact update endpoint.
- [Call a contact](https://docs.thoughtly.com/api-reference/contact/call-a-contact.md): This endpoint allows you to initiate a call with a **Contact** using a specific **Agent**. The **Agent** will handle the conversation during the call.
- [Delete contact](https://docs.thoughtly.com/api-reference/contact/delete-contact.md): This endpoint allows you to delete a **Contact** by ID. Deleting a contact will remove it from the system permanently.
- [Get user details](https://docs.thoughtly.com/api-reference/user/get-user-details.md): Retrieve the details of the currently authenticated user. This includes information such as user ID, name, and email.
- [Get currently active webhooks](https://docs.thoughtly.com/api-reference/webhooks/get-currently-active-webhooks.md): Retrieve a list of all active webhooks for the authenticated user. This allows you to see which webhook events you are currently subscribed to.
- [Subscribe to webhook](https://docs.thoughtly.com/api-reference/webhooks/subscribe-to-webhook.md): This endpoint allows you to subscribe to a specific webhook event (e.g., new call responses or phone transfers). You must provide the event type and a callback URL.
- [Trigger automation with webhook](https://docs.thoughtly.com/api-reference/webhooks/trigger-automation-with-webhook.md): This endpoint triggers an [Automation](/automations/getting-started) with a [Webhook](/automations/triggers#webhook) as the trigger.
- [Unsubscribe from webhook](https://docs.thoughtly.com/api-reference/webhooks/unsubscribe-from-webhook.md): This endpoint allows you to unsubscribe from a previously subscribed webhook event. Provide the event type and the callback URL to unsubscribe.
- [Browse Thoughtly promptbooks](https://docs.thoughtly.com/promptbooks/browse.md): Browse Thoughtly promptbooks — short, focused guides for building voice agents for outbound calling, transfers, scheduling, and CRM workflows.
- [Purchase a phone number in Thoughtly](https://docs.thoughtly.com/promptbooks/purchasing-a-phone-number.md): Buy a US or non-US phone number inside Thoughtly, choose area codes and capabilities, and assign the number to a voice agent for inbound or outbound calling.
- [Identify a caller's state from their phone number](https://docs.thoughtly.com/promptbooks/identifying-the-callers-state-based-on-phone-number.md): Use a caller's inbound phone number area code to detect their US state inside a Thoughtly voice agent and tailor greetings, scripts, and routing accordingly.
- [Create a basic transfer triage agent](https://docs.thoughtly.com/promptbooks/creating-a-basic-transfer-triage-agent.md): Build a Thoughtly voice agent whose only job is to greet callers, ask qualifying questions, and warm-transfer them to the right person or department.
- [Set up advanced agent settings](https://docs.thoughtly.com/promptbooks/setting-up-advanced-settings.md): Walk through the Advanced Settings panel in the Thoughtly Agent Builder — interruption handling, silence timeouts, voice tuning, and other power-user options.
- [Build your first voice agent](https://docs.thoughtly.com/promptbooks/building-your-first-voice-agent.md): Step-by-step walkthrough for building your first Thoughtly voice agent — create the flow, pick a voice, attach a phone number, and run a test call in minutes.
- [Build an agent with conditional navigation](https://docs.thoughtly.com/promptbooks/building-an-agent-with-conditional-navigation.md): Use Thoughtly's conditional navigation to branch a voice agent dynamically based on caller responses, variables, and outcomes for flexible conversation flows.
- [Bulk upload contacts and run bulk calls](https://docs.thoughtly.com/promptbooks/bulk-upload-and-bulk-calls.md): Upload a CSV of contacts to Thoughtly and launch a bulk outbound calling campaign with your voice agent, including throttling, retries, and outcome tracking.
- [Route inbound callers by time of day](https://docs.thoughtly.com/promptbooks/connect-to-different-inbound-agents-based-on-hours.md): Detect the current time on each inbound call and route the caller to a different Thoughtly voice agent based on business hours, after hours, or holidays.
- [Route outbound calls by time of day](https://docs.thoughtly.com/promptbooks/connect-to-different-outbound-agents-based-on-hours.md): Switch which Thoughtly outbound voice agent runs based on the current time, business hours, or after-hours windows so each campaign uses the right script.
- [Look up a prospect's website mid-call](https://docs.thoughtly.com/promptbooks/looking-up-your-prospects-website-mid-call.md): Search for a caller's company website during a live Thoughtly voice agent call, summarize what you find, and use it to personalize your pitch in real time.
- [Join the Thoughtly affiliate program](https://docs.thoughtly.com/promptbooks/joining-the-thoughtly-affiliate-program.md): Sign up for the Thoughtly affiliate program, explore the affiliate portal, generate referral links, and track commissions earned from customers you refer.
- [Invite new team members to a workspace](https://docs.thoughtly.com/promptbooks/inviting-new-team-members.md): Add new teammates to your Thoughtly workspace, assign roles and permissions, and manage existing members so the right people can build agents and automations.
- [Trigger Thoughtly calls from GoHighLevel](https://docs.thoughtly.com/promptbooks/triggering-calls-from-gohighlevel.md): Trigger Thoughtly outbound voice agent calls automatically from GoHighLevel workflows and tags, so leads are called the moment they match your criteria.
- [Trigger Thoughtly calls from HubSpot](https://docs.thoughtly.com/promptbooks/triggering-calls-from-hubspot.md): Trigger Thoughtly outbound voice agent calls automatically from HubSpot workflows and lists, so contacts are called the moment they match your CRM criteria.
- [Automated calling via Salesforce](https://docs.thoughtly.com/promptbooks/automated-calling-via-salesforce.md): Configure Thoughtly to automatically call new or updated Salesforce leads and log call outcomes, recordings, and activities back to the matching CRM records.
- [Update the Genius knowledge base on each call](https://docs.thoughtly.com/promptbooks/updating-the-genius-automatically-on-each-call.md): Configure a Thoughtly automation that appends new facts and answers learned during each voice agent call into your Genius knowledge base for future retrieval.
- [Send call data back to GoHighLevel](https://docs.thoughtly.com/promptbooks/sending-data-back-to-gohighlevel.md): Capture caller responses during a Thoughtly voice agent call and write them back to GoHighLevel contacts, custom fields, tags, and pipeline stages.
- [Two ways to tag conversations](https://docs.thoughtly.com/promptbooks/two-ways-of-tagging-conversations.md): Compare the two main approaches to tagging Thoughtly conversations — agent-driven inline tagging and post-call automation tagging — and when to use each.
- [Instant voice cloning for Thoughtly agents](https://docs.thoughtly.com/promptbooks/instant-voice-cloning.md): Clone your own voice in just a few steps to power Thoughtly voice agents on inbound and outbound phone calls, using Cartesia's Sonic model under the hood.
- [Send call data back to HubSpot](https://docs.thoughtly.com/promptbooks/sending-data-back-to-hubspot.md): Capture caller responses during a Thoughtly voice agent call and write them back to HubSpot contacts, deals, custom properties, and timeline activities.
- [Score calls inside Thoughtly automations](https://docs.thoughtly.com/promptbooks/scoring-calls-inside-of-thoughtly-automations.md): Build a Thoughtly automation that scores each call against custom criteria like qualification, sentiment, and outcomes, then writes results to your CRM.
- [Send mid-call text messages from an agent](https://docs.thoughtly.com/promptbooks/sending-mid-call-text-messages.md): Configure a Thoughtly voice agent to send an SMS to the caller during a live call — share links, confirmations, or follow-up info without ending the call.
- [Create multilingual voice agent interactions](https://docs.thoughtly.com/promptbooks/creating-multilingual-interactions.md): Build a Thoughtly voice agent that detects the caller's preferred language and runs the conversation in that language using multilingual voices and prompts.
- [Handle "call me later" requests](https://docs.thoughtly.com/promptbooks/how-to-deal-with-call-me-later-requests.md): Capture a caller's preferred callback time during a Thoughtly voice agent call and automatically schedule the outbound call to ring back at that exact time.
- [Salesforce integration](https://docs.thoughtly.com/integrations/crm/salesforce.md): Connect Salesforce to Thoughtly to trigger calls from flows, sync leads and contacts, and write call outcomes, recordings, and activities back to Salesforce.
- [HubSpot integration](https://docs.thoughtly.com/integrations/crm/hubspot.md): Connect HubSpot to Thoughtly to trigger calls from workflows, sync contacts and properties, and push call outcomes and recordings back to HubSpot deals.
- [Zoho CRM integration](https://docs.thoughtly.com/integrations/crm/zoho.md): Connect Zoho CRM to Thoughtly to trigger calls from workflows, sync leads and contacts, and log call outcomes, notes, and activities back to Zoho records.
- [Attio CRM integration](https://docs.thoughtly.com/integrations/crm/attio.md): Sync contacts and call outcomes between Thoughtly and Attio so voice agents can log activity, update records, and trigger workflows from your CRM data.
- [GoHighLevel integration](https://docs.thoughtly.com/integrations/crm/highlevel.md): Connect GoHighLevel to Thoughtly to trigger calls from sub-accounts, sync contacts and tags, and push call outcomes and recordings back to HighLevel pipelines.
- [Keap CRM integration](https://docs.thoughtly.com/integrations/crm/keap.md): Connect Keap to Thoughtly to trigger outbound calls from automations, sync contact records, and log call outcomes and recordings back to the Keap CRM.
- [Pipedrive integration](https://docs.thoughtly.com/integrations/crm/pipedrive.md): Connect Pipedrive to Thoughtly to trigger calls from pipeline stages, sync deals and contacts, and write call outcomes and activities back to Pipedrive.
- [Calendly integration](https://docs.thoughtly.com/integrations/scheduling/calendly.md): Connect Calendly to Thoughtly so voice agents can check available times, book event types on a caller's behalf, and send confirmation links during the call.
- [Acuity Scheduling integration](https://docs.thoughtly.com/integrations/scheduling/acuity.md): Connect Acuity Scheduling to Thoughtly so voice agents can check availability, book appointments, and reschedule or cancel meetings mid-call for your business.
- [Cal.com integration](https://docs.thoughtly.com/integrations/scheduling/cal-com.md): Connect Cal.com to Thoughtly so voice agents can check team availability, book event types, and reschedule or cancel meetings without manual handoffs.
- [Mindbody integration](https://docs.thoughtly.com/integrations/scheduling/mindbody.md): Connect Mindbody to Thoughtly so voice agents can book classes and appointments, look up client memberships, and manage reservations for studios and salons.
- [Gmail integration](https://docs.thoughtly.com/integrations/communication/gmail.md): Connect Gmail to Thoughtly so your voice agents can send personalized follow-up emails, share recordings, and route email replies into agent workflows.
- [Slack integration](https://docs.thoughtly.com/integrations/communication/slack.md): Post call summaries, transfer alerts, and automation outcomes from Thoughtly into Slack channels so your team gets real-time updates on every conversation.
- [Zendesk integration](https://docs.thoughtly.com/integrations/ticketing/zendesk.md): Connect Zendesk to Thoughtly so voice agents can create and update support tickets, look up customer history, and route conversations to the right queue.
- [Google Sheets integration](https://docs.thoughtly.com/integrations/productivity/google-sheets.md): Connect Google Sheets to Thoughtly so voice agents can look up rows during calls, append outcomes, and trigger automations from new or updated sheet data.
- [Airtable integration](https://docs.thoughtly.com/integrations/productivity/airtable.md): Connect Airtable to Thoughtly so voice agents can read and update base records mid-call, trigger automations from row changes, and log call outcomes to tables.
- [Typeform integration](https://docs.thoughtly.com/integrations/productivity/typeform.md): Trigger Thoughtly voice agents when a Typeform is submitted, pass responses as variables into the call flow, and log outcomes back to your records.
- [Trello integration](https://docs.thoughtly.com/integrations/productivity/trello.md): Connect Trello to Thoughtly so voice agents can create cards from call outcomes, move cards across lists, and trigger automations from board activity.
- [Smartsheet integration](https://docs.thoughtly.com/integrations/productivity/smartsheet.md): Connect Smartsheet to Thoughtly so voice agents can read project rows, log call outcomes, and update statuses or assignments without leaving the call flow.
- [Shopify integration](https://docs.thoughtly.com/integrations/e-commerce/shopify.md): Connect Shopify to Thoughtly so voice agents can look up orders, recover abandoned carts, confirm shipments, and update customer records during calls.
- [Thoughtly AI integration](https://docs.thoughtly.com/integrations/ai/thoughtly.md): Use the native Thoughtly integration to call other Thoughtly agents, share context across workflows, and chain voice interactions without external glue code.
- [Zapier integration](https://docs.thoughtly.com/integrations/automations/zapier.md): Connect Thoughtly to Zapier to trigger voice agents from any Zap, push call outcomes to thousands of apps, and automate workflows without writing code.
- [Make integration](https://docs.thoughtly.com/integrations/automations/make.md): Connect Make (formerly Integromat) to Thoughtly to trigger voice agents, sync call outcomes, and orchestrate multi-step workflows across hundreds of apps.
- [CLAUDE](https://docs.thoughtly.com/CLAUDE.md)
- [Salesforce Sandbox integration](https://docs.thoughtly.com/integrations/crm/salesforce-sandbox.md): Connect a Salesforce sandbox to Thoughtly so you can safely test voice agent workflows, contact syncs, and outcome writebacks before promoting to production.
- [Acuity Scheduling Enterprise integration](https://docs.thoughtly.com/integrations/scheduling/acuity-enterprise.md): Connect Acuity Scheduling Enterprise to Thoughtly so voice agents can book, reschedule, and cancel appointments across multi-location calendars during calls.
- [Zoho Bookings integration](https://docs.thoughtly.com/integrations/scheduling/zoho-bookings.md): Connect Zoho Bookings to Thoughtly so voice agents can check staff availability, book service appointments, and reschedule or cancel meetings during calls.

## OpenAPI Specs

- [openapi](https://docs.thoughtly.com/api-reference/openapi.json)
- [package](https://docs.thoughtly.com/package.json)

## Optional

- [Book a Demo](https://thoughtly.com/demo)
- [Platform Status](https://status.thoughtly.com)
- [Contact Support](mailto:support@thoughtly.com)