Common Issues
Automation Not Triggering
If your automation isn’t triggering:- Verify the automation is set to “Live” mode (not Draft)
- Check that the trigger is properly configured
- Review the Triggers documentation
- Test the trigger event manually if possible
Action Failures
For action execution failures:- Check that all required fields are filled
- Verify API credentials for integrated services
- Review variable mappings for data availability
- Check the Actions documentation
Variable Errors
If you’re experiencing variable issues:- Ensure variables are created before they’re used
- Verify variable names match exactly (case-sensitive)
- Check that data is available from previous steps
- Review the Getting Started guide
UI Issues
Multi-select dropdown stays open when disabled
If you notice that multi-select dropdowns (such as the agent selector in the On Call Completed trigger) remain open even when the automation is in Live mode or the field is disabled:- This issue has been resolved in recent updates
- The dropdown now properly closes when the automation is set to Live mode
- The dropdown respects disabled and read-only states
- If you continue to experience this issue, try refreshing the page or contact support
Timing Issues
For automation timing problems:- Review trigger timing configurations
- Check for rate limits on integrated services
- Verify webhook delivery timing
- Consider adding delays between actions if needed