What you’ll find
History provides a single, filterable view of every call, message, and interaction handled by your agents. Use it to:- Review call recordings and transcripts
- Monitor agent performance across your entire workspace
- Filter by agent, date range, outcome, or other criteria
- Drill into individual interactions for full detail
Filtering by agent
When you click the Responses tab inside the Agent Builder, you are redirected to History with a filter pre-applied for that specific agent. This lets you quickly see all interactions for a single agent without leaving your workflow. You can also manually filter History by agent at any time using the filter controls at the top of the page.History vs. Timeline
History and the contact Timeline serve different purposes:| View | Question it answers | Where to find it |
|---|---|---|
| History | ”What happened across my business?” | Primary navigation → History |
| Timeline (coming soon) | “What happened with this specific person?” | Audiences → Contact Detail → Timeline |
See also
- Audiences — manage contacts in the Audiences table
- Agent Builder — build and configure agents
- Automations — trigger workflows based on call outcomes