Skip to main contentCommon Issues
Voice Cloning Issues
If you’re experiencing voice cloning problems:
- Ensure audio samples meet quality requirements (clear, no background noise)
- Verify sample length meets minimum requirements
- Check that the audio file format is supported
- Review the Voice Cloning guide
Voice Not Available
If a voice isn’t appearing in your list:
- Verify the voice is properly cloned or selected from the marketplace
- Check that your account has access to premium voices if needed
- Ensure the voice is compatible with your selected language
- Review the Voice Marketplace documentation
Pronunciation Issues
For pronunciation or accent concerns:
- Adjust language settings for your agent
- Review the Languages & Tips guide
- Consider using custom pronunciation rules in your agent training
- Test with different voice options from the marketplace
For additional assistance, contact support. 
