Skip to main contentCommon Issues
Agent Not Responding as Expected
If your agent isn’t responding correctly:
- Review your agent’s configuration in Settings
- Check Outcomes and Variables setup
- Verify node connections in the agent builder
- Test with simple conversations first using Test Agent
Call Quality Issues
For call quality problems:
- Check internet connection stability
- Verify phone number configuration in Phone Numbers
- Review the Settings including voice and presence tuning
- Test with different voice options from Voices
Agent Not Following Node Flow
If your agent isn’t following the intended conversation flow:
- Verify all nodes are properly connected
- Check outcome conditions and logic
- Review the Nodes documentation
- Test each branch of the conversation separately
Variable Issues
For variable-related problems:
- Ensure variables are properly defined
- Check variable scope and availability
- Review the Variables guide
- Verify data is being passed correctly
For additional assistance, visit our Support Center. 
