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Documentation Index

Fetch the complete documentation index at: https://docs.thoughtly.com/llms.txt

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Dark windows define quiet hours when Thoughtly should not send outbound communications on selected channels. Use them to avoid contacting people too early, too late, or during channel-specific blackout periods.
Thoughtly Dark Windows settings page

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Channels

Dark windows can apply to supported outbound channels such as:
  • Voice
  • SMS
  • Email
  • WhatsApp
  • iMessage

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Configure a dark window

  1. Go to Settings → Campaigns → Dark Windows or the equivalent workspace setting.
  2. Choose the channel.
  3. Enable quiet hours for that channel.
  4. Set the start and end time.
  5. Save changes.

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Time zones

Dark windows are usually evaluated against your workspace timezone unless contact-level timezone behavior is enabled. If you contact people across multiple regions, confirm which timezone your workspace uses before scaling outbound workflows.

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Best practices

  • Align quiet hours with your compliance and customer-experience policies.
  • Use stricter windows for SMS and WhatsApp than for email when appropriate.
  • Pair dark windows with consent and suppression.