Thoughtly Office Hours - March 24, 2025
Discussion on Thoughtly updates, product features, and user insights
Thoughtly Office Hours - March 24, 2025
Join us weekly for Office Hours to discuss all things Thoughtly. RSVP here to be notified about upcoming sessions.
Product Implementation Challenges and Reddit Feedback [00:05:00]
- Discussion on the use of Reddit for community engagement, with some participants skeptical of its effectiveness compared to Slack or proprietary forums.
- A participant shared successful use of Reddit for business by addressing public queries and building credibility.
- Potential application of Reddit for Thoughtly sales and customer interactions proposed.
Business Integrations with Thoughtly [00:10:00]
- A discussion focused on implementing Thoughtly for online notary services highlighted by a participant.
- Thoughtly explored for creating a virtual assistant capable of answering questions and automating customer interactions effortlessly.
- Use of Persona for ID validation and webhooks discussed.
Call Duration and Navigation in Thoughtly 1.8 [00:15:00]
- A participant raised challenges with managing call durations in the Thoughtly 1.8 environment.
- Resolution details explained: a deterministic, programmatic approach with conditional navigation to address duration issues in future updates.
API Updates and Conversation Management [00:20:00]
- Upcoming API updates discussed, including the introduction of new features and management of existing endpoints.
- Discussion on the potential of introducing an objective node for managing linear versus conversational interactions.
- Transition strategies for API users highlighted to minimize disruptions.
Voice Quality and API Bookings [00:25:00]
- Participants raised issues with call quality, resulting in stuttering and delays.
- Suggestions for temporary resolutions included switching to Cartisia voices.
- Conversation covered potential integrations with external calendar tools and the efficiencies of using APIs for booking.
DLC Approval Challenges and Strategy [00:35:00]
- Extensive discussion on A2P10DLC challenges and the need for strategic preparation for approval.
- Suggestions for preparing a comprehensive guide based on Twilio’s requirements and common pitfalls.
- Incentives and encouragement for community members to share solutions in forums such as Reddit.
AI and Market Positioning Concerns [00:55:00]
- Discussion centered on Thoughtly’s market position with the rapid evolution of AI technologies.
- Comparisons with other AI companies and assurances of Thoughtly’s unique market value.
- Tips for maintaining client relationships amidst fast-paced technological advancements.
Scheduling Tools and Workflow Strategies [01:10:00]
- Various calendar scheduling tools such as Acuity and OnceHub compared for small business needs.
- Discussion on integrating calendaring features into Thoughtly without direct platform-specific developments.
- Value and impact of automated scheduling on client management shared.
Automation Tools and Community Discussions [01:40:00]
- Exploration of automation tools like N8N for optimizing business workflows.
- Emphasis on integrations with other applications using APIs and automating repetitive tasks for increased efficiency.
- Participants shared insights and personal experiences harnessing N8N and other tools to improve productivity.
Future Meeting Planning [02:10:00]
- Participants discussed setting up a regular meeting schedule for continued sharing of experiences and collective growth.
- Discussions covered logistical arrangements for subsequent meetings considering global participant time zones.
- Emphasis on collaborative learning and problem-solving as a community.