Thoughtly Office Hours - March 24, 2025

Join us weekly for Office Hours to discuss all things Thoughtly. RSVP here to be notified about upcoming sessions.

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Product Implementation Challenges and Reddit Feedback [00:05:00]

• Discussion on the use of Reddit for community engagement, with some participants skeptical of its effectiveness compared to Slack or proprietary forums.
• A participant shared successful use of Reddit for business by addressing public queries and building credibility.
• Potential application of Reddit for Thoughtly sales and customer interactions proposed.

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Business Integrations with Thoughtly [00:10:00]

• A discussion focused on implementing Thoughtly for online notary services highlighted by a participant.
• Thoughtly explored for creating a virtual assistant capable of answering questions and automating customer interactions effortlessly.
• Use of Persona for ID validation and webhooks discussed.

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Call Duration and Navigation in Thoughtly 1.8 [00:15:00]

• A participant raised challenges with managing call durations in the Thoughtly 1.8 environment.
• Resolution details explained: a deterministic, programmatic approach with conditional navigation to address duration issues in future updates.

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API Updates and Conversation Management [00:20:00]

• Upcoming API updates discussed, including the introduction of new features and management of existing endpoints.
• Discussion on the potential of introducing an objective node for managing linear versus conversational interactions.
• Transition strategies for API users highlighted to minimize disruptions.

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Voice Quality and API Bookings [00:25:00]

• Participants raised issues with call quality, resulting in stuttering and delays.
• Suggestions for temporary resolutions included switching to Cartisia voices.
• Conversation covered potential integrations with external calendar tools and the efficiencies of using APIs for booking.

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DLC Approval Challenges and Strategy [00:35:00]

• Extensive discussion on A2P10DLC challenges and the need for strategic preparation for approval.
• Suggestions for preparing a comprehensive guide based on Twilio’s requirements and common pitfalls.
• Incentives and encouragement for community members to share solutions in forums such as Reddit.

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AI and Market Positioning Concerns [00:55:00]

• Discussion centered on Thoughtly’s market position with the rapid evolution of AI technologies.
• Comparisons with other AI companies and assurances of Thoughtly’s unique market value.
• Tips for maintaining client relationships amidst fast-paced technological advancements.

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Scheduling Tools and Workflow Strategies [01:10:00]

• Various calendar scheduling tools such as Acuity and OnceHub compared for small business needs.
• Discussion on integrating calendaring features into Thoughtly without direct platform-specific developments.
• Value and impact of automated scheduling on client management shared.

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Automation Tools and Community Discussions [01:40:00]

• Exploration of automation tools like N8N for optimizing business workflows.
• Emphasis on integrations with other applications using APIs and automating repetitive tasks for increased efficiency.
• Participants shared insights and personal experiences harnessing N8N and other tools to improve productivity.

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Future Meeting Planning [02:10:00]

• Participants discussed setting up a regular meeting schedule for continued sharing of experiences and collective growth.
• Discussions covered logistical arrangements for subsequent meetings considering global participant time zones.
• Emphasis on collaborative learning and problem-solving as a community.