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Call screening bypass helps a Thoughtly voice agent handle automated screening prompts at the start of outbound calls. When a screening service asks who is calling, which company they represent, or why they are calling, the agent can respond before continuing the normal conversation flow. This is useful for outbound teams that call contacts who use phone screening, spam protection, virtual receptionists, or device-level call filters.
Call screening bypass helps agents respond to screening prompts. It does not guarantee that every carrier, device, app, or receptionist will connect the call.

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How it works

When enabled, the agent begins with a short screening stage before the main conversation. During that stage, it listens for screening prompts and answers with the information you configure. Typical screening prompts include:
  • “Who is calling?”
  • “What company are you calling from?”
  • “What is the reason for your call?”
  • “Please state your name after the tone.”
After the screening interaction completes and the recipient answers, the agent continues into the normal start node or call flow.

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Setup fields

Configure screening responses with clear, short values:
FieldDescriptionExample
Agent nameThe name the agent should give when asked who is calling“Ava”
Company nameThe business represented by the agent“Acme Home Services”
Reason for callingA concise reason that sounds natural to the recipient“following up on your appointment request”

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Writing a good reason for calling

Keep the reason specific, truthful, and short. Good examples:
  • “following up on your quote request”
  • “calling about your upcoming appointment”
  • “returning your request for more information”
Avoid vague or spammy phrasing:
  • “important business matter”
  • “urgent opportunity”
  • “please answer this call”

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Testing

To test call screening bypass:
  1. Enable screening bypass on the agent or phone number where available.
  2. Place a test call to a number that uses call screening.
  3. Review the call transcript in History.
  4. Confirm the screening response is accurate and the agent continues the main flow after connection.

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Relationship to branded calling

Call screening bypass and branded calling solve different trust problems:
  • Call screening bypass helps the agent answer automated screening prompts.
  • Branded calling helps the recipient see a verified business name or identity on supported carriers/devices.
Use both when available for high-volume outbound workflows.