Thoughtly Office Hours - March 03, 2025

Join us weekly for Office Hours to discuss all things Thoughtly. RSVP here to be notified about upcoming sessions.

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Automation Agent Bug [00:01:25]

• A user reported an issue with automation agents not appearing in the dropdown for triggers and disappearing when selected.
• The problem is identified as being on the top of the bug list and is actively being worked on.
• An expected resolution for the issue is anticipated within the week.

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Forwarding Calls and Billing Inquiry [00:03:00]

• A user tested Thoughtly’s forwarding feature by purchasing a number and forwarding calls to a cell phone.
• It’s confirmed that forwarding to a cell phone uses credits like a normal phone call.
• The user queried about SIP integrations for cost savings, which are in future plans though with no set timeline.

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Google Integration Status [00:08:00]

• There is a delay in progress for Google integration with email and calendar due to Google’s approval process.
• Office 365 integration is also planned for the future, but no specific timeline is provided.
• In the meantime, Zapier is suggested as a workaround for Google data integration.

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Integration with External Data for Real Estate Inquiries [00:11:00]

• A user is developing a system to integrate a CSV file containing real estate property data for dynamic queries.
• The challenge lies in making sure that Thoughtly can navigate the CSV and return accurate property detail responses.
• Options considered involve using a webhook to pull CSV data during mid-call or other automation steps.

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Variables and Automation [00:18:00]

• Inquiries were made regarding the documentation of variable usage within Thoughtly’s automations.
• It is clarified that users can create custom variables for use in their workflows and automations.
• The concept of “Extract Fields” was highlighted as a powerful tool for variable management.

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Version 2.0 Updates [00:19:30]

• Thoughtly’s Version 2.0 is progressing as planned, and no delays are expected in the timeline.
• The update is highly anticipated among users who are looking forward to its new features and improvements.

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Unexpected Automation Trigger Issue [00:20:30]

• An archived automation unexpectedly triggered, resulting in excessive text messages sent.
• The issue was identified as a fault where updates incorrectly re-triggered failed automations.
• A fix has already been implemented, and no further incidents should occur.

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Mid-Call Actions and External Service Triggers [00:24:00]

• A user attempted to trigger actions during calls using webhooks to services like Make or Zapier but found challenges in receiving data back.
• It was advised to check webhook endpoints as potential sources for errors.
• A deeper examination into specific cases was recommended for resolution.

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AI Voice Agent Bug During Call Initiation [00:30:00]

• An issue was reported where AI voice agents begin speaking before a call is fully connected.
• This problem affects demo reliability and user experience.
• The issue is acknowledged, though an update on its resolution was unavailable at the time.

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Small Talk Feature Issue [00:32:00]

• Reports indicate the “small talk” feature in version 1.5 leads to premature call terminations if conversations deviate too much.
• Suggested to add instructions to prevent abrupt hang-ups.
• A ticket for addressing this behavior as a bug is planned.

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Recommendations for New Users [00:34:00]

• For beginners, starting with Version 1 is recommended due to fewer constraints and more flexibility compared to Version 1.5.
• Transitioning to 1.5 can be considered once users are comfortable with basics and conversational aspects of Thoughtly.

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Custom Voice Integration [00:36:00]

• Questions arose about integrating custom-created voices with Thoughtly, specifically through 11 Labs.
• Currently, only publicly available 11 Labs voices can be used.
• Requests for supporting custom voices should be submitted for future consideration.

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Hosting and Server Infrastructure Discussions [01:39:00]

• Participants discussed various server hosting options including SSD Nodes, OVH, and Interserver.
• Interserver received praise for long-term customer support and reliability.
• The advantages of self-hosting using Proxmox for virtual machines and high availability were highlighted.