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Getting Help

To get help with Thoughtly, just click on the Thoughtly logo in the bottom-right corner of the platform. If you’re on a Flex or Enterprise plan, you’ll see our in-app support chat widget, powered by Tessa—our helpful AI support agent. Tessa can guide you to the right resource, whether it’s documentation, a product walkthrough, or a way to reach our team. If she can’t solve your issue, she’ll offer to connect you with a human on the support team.

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Not on a Flex or Enterprise Plan?

If you’re on a trial or AppSumo plan and don’t see the chat widget, don’t worry—help is still available. You have a few options:
  • Search or post questions in our Skool Community: The community is the best place to get fast answers to general questions, prompts and scripting, or general how-to guidance.
  • Email us at support@thoughtly.com: If your question can’t be answered in the community, feel free to email us. We’ll do our best to respond within 7-10 business days, though we can’t guarantee a response time for AppSumo or trial users.
  • Book a demo at thought.ly/demo: If you’re on a trial or exploring Thoughtly for your team, we recommend booking a quick demo. A team member will walk you through the platform and help answer any sales or setup-related questions.

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Submitting a Ticket

If you’re on a Flex or Enterprise plan, Tessa will walk you through submitting a support ticket if your issue requires human review. We will respond to your ticket within 1-2 business days. You can also email us directly at support@thoughtly.com— be sure to use the email address linked to your Thoughtly account so we can verify your identity.

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Phone Support (Enterprise Only)

If you’re on an Enterprise Plan, you can reach our support team by phone at +1 (646) 982-3580. Please call from the phone number linked to your Thoughtly account so we can verify your identity.