Changelog

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Smarter Conversations 🧠

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🚀 What’s New

• Conditional Navigation (Beta) - Your agents can now use deterministic, logic-based routing to navigate conversations. Think traditional programming conditionals - if/then statements, equals, greater than, contains - but in your voice flows. No more hoping the AI interprets navigation correctly. When a caller says their order is over $100, your agent follows the exact path you defined, every single time. Zero risk of hallucinations, 100% predictable routing. Currently in beta - contact support@thoughtly.com to join the testing group

• All-New Variable Management System - We’ve completely reimagined how variables work in Thoughtly. Variables now live directly in every node and are easily accessible from a new sidebar, giving you unprecedented control over data flow throughout your conversations. This powerful new system replaces the old “Extract Text Mid-Call” action with an intuitive UI that makes variable extraction seamless
• Gladia Speech Recognition - We’re progressively rolling out a new speech recognition option with superior accuracy, better accent handling, and smoother interruption management. Available for select workspaces
• Enhanced Voicemail Detection - Improved detection accurately identifies answering machines and voicemail systems using the latest AI models

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🛠️ Platform Enhancements

• Telnyx Migration Complete - All new accounts now use Telnyx as the default telephony provider, delivering improved call quality, better international support, and more reliable transfers
• Natural Conversation Flow - Completely rebuilt how agents handle silence and pauses for more human-like interactions
• Smoother Interruptions - Agents now respond more naturally when interrupted, creating better two-way conversations
• Calendly Partnership - We’ve integrated with Calendly’s V2 API and are working directly with their team as an official partner to ensure flawless appointment booking

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🔧 Important Fixes

• Automation Reliability - Variables now maintain their values correctly, filters work as expected, and execution logs provide clear status updates
• Login & Access - Resolved all reported login issues and page loading problems
• Caller ID Management - Improved number verification workflow and display
• Call Transfers - More reliable handoffs between agents and to external numbers

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💡 Quality of Life Updates

• Stop Running Automations - New ability to halt automations that are in progress
• Better Usage Tracking - More accurate call duration calculations and detailed reporting by credit type in the usage dashboard
• Faster Response Times - Performance optimizations across the platform
• Improved Error Messages - Clearer feedback when something goes wrong

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🔮 Coming Soon

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Enhanced Calling Experience 📞

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🚀 What’s New

• Voicemail Variables - Personalize voicemail messages with dynamic variables like caller name, company, or custom fields
• Advanced Answering Machine Detection - Significantly improved accuracy in detecting voicemail systems versus live callers
• Mid-Call SMS Reading - Agents can now read and respond to SMS content during active calls for verification codes or additional information
• Precise Call Duration Tracking - Better billing transparency with accurate call timing down to the second

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🛠️ Platform Enhancements

• Arabic Language Support - Enhanced speech recognition accuracy for Arabic speakers
• Automation Engine Improvements - Better loop handling, fixed duplication issues, and full timezone support for scheduled triggers
• Smoother Call Transfers - Updated transfer APIs for more reliable agent handoffs
• Smart Rate Limiting - Optimized performance during high-volume periods

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🔧 Important Fixes

• Login Stability - Resolved infinite loading screens and authentication issues
• Automation Loops - Fixed triggers that were causing infinite execution loops
• Call Transfer Reliability - Resolved streaming issues during transfers
• SMS Content Handling - Fixed issues with SMS content not being passed correctly to automations
• UI Improvements - Fixed pagination, keyboard shortcuts, and various display issues

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💡 Quality of Life Updates

• Clearer Error Messages - More helpful feedback when automations encounter issues
• Improved Dashboard Performance - Faster load times for agent and automation pages
• Better Call Logs - Enhanced detail in call transcripts and recordings

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Infrastructure Update

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Bring Your Own Carrier (BYOC)

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Why BYOC?

• Use Your Preferred Provider: Twilio, Telnyx, or any supported provider.
• No Hidden Fees: You pay your carrier directly—Thoughtly adds nothing on top.
• More Control: Choose terms, compliance settings, and support standards that suit your business.

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Powering Up 🏗️

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🚀 What’s New

• Speak Node Prompt Toggle - Switch between simple agent messages and complex instruction prompts with a single click, giving you flexibility in how you control your agent responses
• Raw JSON for Automations - For power users who’ve been asking for more control, you can now structure automation inputs using raw json text
• DTMF Input Support - First step toward full IVR capabilities! Your agents can now press phone keys at the beginning of calls

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🛠️ Platform Enhancements

• Architecture Improvements - We’ve optimized our core services for better performance across the board
• Better Connectivity - Upgraded carrier connectivity for increased performance and call quality
• Latest Models - Upgraded to Deepgram Nova-3, ElevenLabs Flash-2.5, and Cartesia’s sonic-preview
• Query Speed Boost - We’ve improved how we handle queries, leading to increased database performance

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🔧 Important Fixes

• SMS Reliability - Fixed all reported bugs related to our SMS feature and made general improvements
• Automation Stability - Enhanced automations to deliver more reliable performance across various use cases
• Calendly - Vastly improved this integration to handle timezones and contacts correctly, resulting in significantly more reliable booking experiences

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💡 Quality of Life Updates

• Promptbooks - We’ve added video tutorials to the docs to help you get up to speed faster. Check them out: docs.thoughtly.com/promptbooks/browse
• Transactional Email Redesign - Fresh new look for all system-generated emails
• Better Number Reading - AI Voice models now handle and read long numerical sequences more naturally
• Better Table Views - We’ve redesigned tables throughout the app for better usability and consistency

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Instant Voice Cloning

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How It Works

1. Record or Upload – Provide a short voice sample (as little as 10 seconds).
2. AI Processing – Our system instantly analyzes the sample using Cartesia’s sonic model.
3. Preview & Adjust – Listen to the cloned voice and fine-tune pitch, speed, and intonation.
4. Deploy – Use your new AI voice in any Thoughtly Virtual Agent.

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Key Features:

• Lightning-Fast Cloning – Get a fully functional AI voice in under a minute.
• No Training Required – Unlike traditional voice cloning, this process is instant and requires no manual tuning.
• Ultra-Realistic Speech – Powered by Cartesia’s cutting-edge sonic model, delivering human-like quality.
• Full Control – Adjust pitch, speed, and emotion to refine the cloned voice.
• Private & Secure – Cloned voices are unique to your account and cannot be shared or accessed by others.

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Agent v1.5

• Mid-call Actions: Agents can now perform actions during a call, such as sending an SMS, updating a CRM, or fetching real-time data.
• Reduced Hallucinations: Thanks to a proprietary combination of mathematical calculations and LLM reasoning, agents now generate more accurate responses with optimized context windows.
• Improved Failure Tolerance: The system now leverages multiple LLM vendors to enhance reliability and minimize downtime.
• Lower Latency: More efficient logic and scalable infrastructure reduce response times for a smoother user experience.
• Enhanced Navigation: Edges now carry meaning instead of relying on bloated context, leading to smarter conversation flows.
• Advanced Node Controls: Users now have more granular control over settings, including:
  • Voice Confidence Threshold – Adjust response certainty.
  • Sensitivity Threshold – Fine-tune agent responsiveness.
  • Verbatim Mode – Force strict adherence to scripted responses.
  • Disable Interruption – Prevent the agent from speaking over the user.
  • Small Talk & Music Handling – Configure how the agent responds to casual conversation and background music.
• Cartesia Voice Support: Expanded capabilities with Cartesia for hyper-realistic, low-latency voices.

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Cartesia

• Blazing Fast: With a time-to-first-audio of 90ms, Sonic is the fastest generative voice model available, designed for real-time interactions.
• Superior Quality: Ranked #1 in voice quality in independent evaluations, delivering ultra-realistic AI-generated voices.
• Fine-Tuned Control: Adjust pitch, speed, emotion, and pronunciation for fully customized voice responses.
• Multilingual Support: Supports 15+ languages, including English, Spanish, French, Japanese, and German, with localized accents for seamless communication.
• Scalability & Reliability: Purpose-built for enterprise-grade AI voice applications, ensuring low-latency, high-accuracy voice synthesis.

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New Integrations

• 🆕 Zoho: Schedule appointments, create, find, and update records.
• ⬆️ GoHighLevel: Retrieve contacts, update contacts, and delete contacts.

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January Updates 🎉

• Gmail Integration: Give your Agents the ability to send emails directly from your Gmail account, providing you with an all-in-one tool for getting a customer’s email during a call or from your CRM, using AI to draft a message, then sending a follow-up after a call.
• New Mindbody Actions: Lookup a client by phone number and email.
• Slack Integration: Notify your team in Slack when a call is completed, or when other events occur.
• New Salesforce Trigger: Trigger workflows based on new objects created in Salesforce.
• New tables, filtering, and search: You can now filter, search, and sort columns in tables, such as the Library and Agent pages.

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December Updates 🎄

• Webhook Triggers: Trigger workflows based on events like new leads, inbound calls, or completed calls.
• New Google Sheets Actions: Append a row to a Google Sheet via Automations.
• SMS Actions: Send SMS messages via Automations.
• Smartsheet Integration: Connect Thoughtly to Smartsheet for seamless data management.
• New Acuity Actions: Added new actions for the Acuity Scheduling integration.
• Multi-Region Services: Thoughtly’s services are now intercontinental 🚀
  • In addition to our main data center in Virginia, we now have data centers in Oregon, Belgium, and Taiwan to support our growing global customer base. The web platform will automatically route you to the nearest data center and should provide a much faster experience for users outside of the U.S.
  • Note that our telecom services are still being routed through our Virginia data center, but we’re working on global deployments as soon as possible to improve call quality and latency for international calls.

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Automations 🔁

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What Are Automations?

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Key Features:

• Triggers: Initiate workflows based on events like new leads, inbound calls, or completed calls.
• Actions: Perform tasks like making calls, sending SMS, updating records, or fetching real-time data.
• Integration Support: Seamlessly connect to tools like Salesforce, Typeform, HubSpot, and Google Sheets.
• AI-Generated Variables: Dynamically extract and use data from call transcripts to enrich workflows.
• Conditionals: Add branching logic with filters, switches, and if/else statements for complex workflows.

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Real-World Use Cases:

• Call Leads Instantly: Trigger a call to new leads added to your CRM and update the CRM with the call outcome.
• Automated Data Retrieval: Fetch real-time stock prices or customer history before connecting a call.
• Scheduled Outreach: Set recurring workflows to check in with customers or send appointment reminders.
• Dynamic Call Flows: Adapt conversations in real-time using AI-extracted keywords and context.

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🔌 New Integrations

• HubSpot: Automate tasks, update records, and trigger workflows in HubSpot.
• PipeDrive: Create, update, and delete objects in PipeDrive.
• Acuity Scheduling: Automate appointment booking, rescheduling, and cancellations.
• Keap: Create, update, and delete objects in Keap.
• Mindbody: Automate appointment booking, rescheduling, and cancellations in Mindbody.
• Salesforce: Execute SOQL queries, create, update, and delete objects in Salesforce.
• Trello: Create, update, and delete cards in Trello.
• Zendesk: Create, update, and delete tickets in Zendesk.
• Google Sheets: Create, update, and delete rows in Google Sheets.

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New & Improved

• You can now provide an extension number when transferring calls.
• Added in new languages for Voice Agents.
• You can now acquire phone numbers in more regions without contacting support by creating a regulatory bundle for that region.

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The Thoughtly Voice Library 🗣️

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Credits & Lower Pricing! 🎉

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New & Improved

• Calls that go to voicemail without voicemail drops enabled will no longer incur charges.
• Credit usage is now accurately billed, eliminating rounding up to 10 credits for calls under one minute.
• Verified business accounts can now make international calls.
• Agent tools now support query strings for Calendly URLs, such as for the purpose of UTM tracking.

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Conversational SMS 💬

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Caller ID Masking for Outbound Calls

• BYON (Bring Your Own Number): Use your existing phone number for outbound calls, then forward inbound calls to your Thoughtly agent.
• Consistent Branding: Ensure that all customer interactions, whether by phone or text, reflect your brand’s central contact number.
• Improved Customer Trust: Calls appearing from a recognized number are more likely to be answered, leading to better engagement and fewer missed connections.

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Rules & Training 🥇