By integrating Thoughtly with Zendesk, you can automate tasks and workflows before, during, and after calls. To integrate with Zendesk, head to the
Integrations page and follow the instructions.
Actions
Actions are available both via
Mid-Call Actions and
Automations. You can give your Voice Agents access to these Actions so they can perform tasks in Zendesk during a call, or use them in Automations to automate tasks before and after calls.
Create Ticket
This action creates a new ticket in Zendesk.
