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Integrate with GoHighLevel
By integrating Thoughtly with GoHighLevel, you can automate tasks and workflows before, during, and after calls. To integrate with GoHighLevel, head to the Integrations page and follow the instructions.

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Working with Multiple Locations

GoHighLevel supports multiple sub-accounts (locations) within a single agency account. When connecting GoHighLevel to Thoughtly:
  1. Each location appears as a separate account in your integrations list, labeled with the location name
  2. Select the correct location when configuring actions in Automations or Agent Builder
  3. Use the search feature to quickly find specific locations if you have many connected
When you connect a GoHighLevel location, Thoughtly automatically retrieves and displays the location name to help you identify the correct account.

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Troubleshooting

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Appointment Booking Issues

If you’re experiencing issues with appointment search or booking:
  • Verify the correct location is selected in the Account tab
  • Check that the location has active calendars configured in GoHighLevel
  • Ensure the service/calendar permissions are properly set in GoHighLevel
  • Test the connection by retrieving available times before attempting to book

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Wrong Location Data

If you’re seeing data from the wrong location:
  • Confirm you’ve selected the correct location in the Account tab when setting up the action
  • Reconnect the location if the issue persists
  • Check that the location hasn’t been renamed in GoHighLevel (you may need to reconnect)