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Getting Started

Thoughtly revolves around two important concepts: Building Agents and Deploying Agents.

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What is a Voice Agent?

A Voice Agent is a conversational interface that can interact with your customers over the phone, just like a human would. Agents can answer questions, provide information, and even take actions on your behalf. As a brand new technology powered by cutting-edge large language models, building a Voice Agent is typically reserved for only the most experienced machine learning and telephony engineers. Thoughtly simplifies this process by providing a simple platform that anyone can enjoy.

Building Agents

Create advanced voice agents with our easy-to-use Agent Builder

Deploying Agents

Enable your Agents to take inbound calls and make outbound calls
Choose one of the articles above to build from scratch, or find your use-case below.

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Use Cases

Thoughtly enables you to build advanced Voice Agent that can handle a wide variety of use cases. Here are some examples of what you can build with Thoughtly:

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Inbound Calls

When customers call your Thoughtly phone number, your Voice Agent will answer the phone and interact with them just like a human would. Alternatively, you can forward calls from your existing phone number to your Thoughtly Agent, or use SIP to connect your Voice Agent to your existing phone system.

Customer Service

Provide existing customers with help and support

Receptionist

Answer calls route them to the right department

Sales

Build an SDR that qualifies leads, sets appointments, and more

Preliminary Intake

Collect information from customers before they speak to a human

Appointment Scheduling

Allow customers to call in and schedule appointments

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Outbound Calls

Your Voice Agent can also make outbound calls to customers, clients, or leads. Calls can be made using phone numbers on Thoughtly, or you can use your existing phone numbers.

Sales

Call leads, qualify them, and set appointments for your sales team

Appointment Reminders

Call customers to confirm or reschedule upcoming appointments

Business Data Collection

Call businesses to collect operational data for your company

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SMS

Your Agents also have the ability to send and receive SMS messages autonomously. When used in conjunction with your Voice Agent on phone calls, SMS can be a powerful tool for customer engagement. Text messages can be sent during the call to share a link, collect information, or provide additional context. They can also be used to follow up with customers after the call has ended.
Choose one of the use cases above to learn more, or start building your first Voice Agent.

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Next Steps

Now that you have an idea of what you can build with Thoughtly, it’s time to get started. Choose one of the use cases above to learn more, or start building your first Voice Agent. If you ever need help, feel free to click the chat bubble in the bottom right corner of the screen to speak with our team, or email us at support@thoughtly.com.