#promptbookGrid {
	display: grid;
	grid-template-columns: 1fr;
	gap: 1.5rem;
	padding-top: 2rem;
	padding-bottom: 2rem;
}

@media (min-width: 640px) {
	#promptbookGrid {
		grid-template-columns: repeat(2, 1fr);
	}
}

@media (min-width: 768px) {
	#promptbookGrid {
		grid-template-columns: repeat(3, 1fr);
	}
}

@media (min-width: 1024px) {
	#promptbookGrid {
		grid-template-columns: repeat(4, 1fr);
	}
}

.responsive-promptbook-heading {
	display: flex;
	flex-direction: column;
	gap: 1rem;
	align-items: flex-start;
	justify-content: flex-start;
	margin-top: 1rem;
	margin-bottom: 1rem;
}

@media (min-width: 768px) {
	.responsive-promptbook-heading {
		flex-direction: row;
		align-items: center;
		justify-content: space-between;
	}
}

.promptbook-card {
	box-shadow: 0 0 10px rgba(0, 0, 0, 0.05);
}

.promptbook-card:hover {
	box-shadow: 0 0 10px rgba(0, 0, 0, 0.2);
	scale: 1.01;
	transition: all 0.3s ease;
}

.promptbook-content {
	/* Basic layout */
	font-family: system-ui, sans-serif;
	color: #1f2937;
	/* neutral-800 */
	line-height: 1.7;
	max-width: 100%;
	padding-bottom: 2rem;
}

.promptbook-content h1,
.promptbook-content h2,
.promptbook-content h3,
.promptbook-content h4,
.promptbook-content h5,
.promptbook-content h6 {
	font-weight: 600;
	color: #111827;
	/* neutral-900 */
	margin-top: 2rem;
	margin-bottom: 1rem;
	line-height: 1.25;
}

.promptbook-content h1 {
	font-size: 2rem;
}

.promptbook-content h2 {
	font-size: 1.5rem;
}

.promptbook-content h3 {
	font-size: 1.25rem;
}

.promptbook-content h4 {
	font-size: 1.1rem;
}

.promptbook-content h5 {
	font-size: 1rem;
}

.promptbook-content h6 {
	font-size: 0.95rem;
}

.promptbook-content p {
	margin-top: 1rem;
	margin-bottom: 1rem;
}

.promptbook-content strong {
	font-weight: 600;
}

.promptbook-content em {
	font-style: italic;
}

.promptbook-content a {
	color: #32CB08;
	text-decoration: underline;
	transition: color 0.2s ease-in-out;
}

.promptbook-content a:hover {
	color: #26a005;
}

.promptbook-content ul,
.promptbook-content ol {
	margin-top: 1rem;
	margin-bottom: 1rem;
	padding-left: 1.5rem;
}

.promptbook-content ul li::marker {
	color: #32CB08;
}

.promptbook-content blockquote {
	border-left: 4px solid #32CB08;
	padding-left: 1rem;
	color: #6b7280;
	/* neutral-500 */
	font-style: italic;
	margin: 1.5rem 0;
}

.promptbook-content pre {
	background-color: #f9fafb;
	color: #111827;
	padding: 1rem;
	border-radius: 6px;
	overflow-x: auto;
	margin: 1.5rem 0;
}

.promptbook-content code {
	background-color: #f3f4f6;
	padding: 0.2rem 0.4rem;
	border-radius: 4px;
	font-size: 0.9em;
	font-family: monospace;
}

.promptbook-content hr {
	border: none;
	border-top: 1px solid #e5e7eb;
	margin: 2rem 0;
}


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Thoughtly Docs

Thoughtly is the easiest way to build fully-integrated voice agents for your business.

Introduction

Deploy your Voice Agent using our powerful API

Developers

Overview

Common issues when building Voice Agents and how to resolve them

Troubleshooting

Deploy your Voice Agents and start making calls

Connect your Voice Agent via Session Initiation Protocol (SIP)

Batch Jobs

Send conversational AI text messages during or after a phone call

Learn about the Thoughtly platform and its features

Voices

Thoughtly's embedded CRM for managing callers

Contacts

View your recent calls, messages, and more

Library

Billing

Settings

Frequently asked questions about Thoughtly

Watch a selection of videos to learn how to build and manage your Voice Agents

Video Library

Join us for weekly discussions on all things Thoughtly, AI, business, and more.

Office Hours

Thoughtly Office Hours

Definitions of key terms used in the Thoughtly documentation

Glossary

Support

Work with a certified Thoughtly partner to build your Voice Agent

Partners

Stay up to date with the latest changes at Thoughtly

Changelog

Resources to help you build powerful Voice Agents

Browse Promptbooks

Thoughtly Promptbooks | Resources to help you build powerful Voice Agents

Learn how to purchase a U.S. and Non-U.S. phone numbers

Purchasing a Phone Number

Thoughtly Promptbooks | Purchasing a Phone Number

Learn how to upload a CSV into Thoughtly and bulk call on Thoughtly

Bulk Upload and Bulk Calls

Thoughtly Promptbooks | Bulk Upload and Bulk Calls

Learn how to teach your inbound agent the state of the caller thats calling into your phone number

Identifying the callers state based on phone number

Thoughtly Promptbooks | Identifying the callers state based on phone number

Learn how to make an agent whos sole responsibility is to transfer to the correct person

Creating a basic transfer triage agent

Thoughtly Promptbooks | Creating a basic transfer triage agent

A short display for Advanced Settings inside the Thoughtly builder

Setting up Advanced Settings

Thoughtly Promptbooks | Setting up Advanced Settings

Learn how to build your first Voice Agent in just a few steps.

Building your first Voice Agent

Thoughtly Promptbooks | Building your first Voice Agent

Learn how to find what time it is and direct to different agents accordingly

Connect to different inbound agents based on hours

Thoughtly Promptbooks | Connect to different inbound agents based on hours

Learn how to find what time it is and direct to different outbound agents accordingly

Connect to different outbound agents based on hours

Thoughtly Promptbooks | Connect to different outbound agents based on hours

Learn how to search for your callers website and pitch them in a personalized way

Looking up your prospects website mid-call

Thoughtly Promptbooks | Looking up your prospects website mid-call

Joining the Thoughtly affiliate program

Thoughtly Promptbooks | Joining the Thoughtly affiliate program

Learn how to invite people to your account

Inviting new team members

Thoughtly Promptbooks | Inviting new team members

Learn how to call contacts based on criteria inside of GoHighLevel

Triggering calls from GoHighLevel

Thoughtly Promptbooks | Triggering calls from GoHighLevel

Triggering calls from HubSpot

Thoughtly Promptbooks | Triggering calls from HubSpot

Automatically call leads from Salesforce and log call outcomes back to the CRM.

Automated calling via Salesforce

Thoughtly Promptbooks | Automated calling via Salesforce

Learn how to teach your agent new information on each call

Updating the genius automatically on each call

Thoughtly Promptbooks | Updating the genius automatically on each call

Learn how to collect data from a call and send it back to GoHighLevel

Sending data back to GoHighLevel

Thoughtly Promptbooks | Sending data back to GoHighLevel

Learn the two best ways to tag your conversations with the appropriate tags

Two ways of tagging conversations

Thoughtly Promptbooks | Two ways of tagging conversations

In just a few steps, learn how to clone your voice to power your Voice Agents on phone calls– all powered by Cartesia's sonic model.

Instant voice cloning

Thoughtly Promptbooks | Instant voice cloning

Learn how to collect data from a call and send it back to HubSpot

Sending data back to HubSpot

Thoughtly Promptbooks | Sending data back to HubSpot

Learn how to create a basic automation that allows you to score your calls based on what matters to you

Scoring calls inside of Thoughtly automations

Thoughtly Promptbooks | Scoring calls inside of Thoughtly automations

Learn how to send the caller a text message mid-call

Sending mid-call text messages

Thoughtly Promptbooks | Sending mid-call text messages

Learn how to make your agent able to speak with someone from any language

Creating multilingual interactions

Thoughtly Promptbooks | Creating multilingual interactions

Learn how to have your agent call a contact back based on the time they requested

How to deal with "call me later" requests

Thoughtly Promptbooks | How to deal with "call me later" requests

Power your Voice Agents with integrations to other software systems

Salesforce

HubSpot

Zoho

Attio

GoHighLevel

Keap

Pipedrive

Calendly

Acuity

Mindbody

Gmail

Slack

Zendesk

Google Sheets

Airtable

Typeform

Trello

Smartsheet

Shopify

Thoughtly

Zapier

Make

This endpoint retrieves a list of **Agents** (formerly **Interviews**) available in your system. You can filter the list by status, search term, and sorting options.

Get agents

Find calls made by an **Agent** (formerly **Interview**). You can filter and search calls based on various criteria.

Search calls

This endpoint allows you to create a new **Contact**. A contact represents a person with whom you can interact via a phone call or other communication.

Create contact

This endpoint retrieves a list of **Contacts**. You can filter contacts by various criteria, such as tags, phone numbers, and more. Use the query parameters to narrow down your results.

Get contacts

This endpoint allows you to delete a **Contact** by ID. Deleting a contact will remove it from the system permanently.

Delete contact

This endpoint allows you to initiate a call with a **Contact** using a specific **Agent**. The **Agent** will handle the conversation during the call.

Call a contact

This endpoint allows you to create a job to trigger an **Agent** to call many contacts provided by their IDs or phone numbers.

Create job

Retrieve the details of the currently authenticated user. This includes information such as user ID, name, and email.

Get user details

This endpoint allows you to subscribe to a specific webhook event (e.g., new call responses or phone transfers). You must provide the event type and a callback URL.

Subscribe to webhook

This endpoint allows you to unsubscribe from a previously subscribed webhook event. Provide the event type and the callback URL to unsubscribe.

Unsubscribe from webhook

Retrieve a list of all active webhooks for the authenticated user. This allows you to see which webhook events you are currently subscribed to.

Get currently active webhooks

This endpoint triggers an [Automation](/build/automations) with a [Webhook](/build/automations/triggers#webhook) as the trigger.

Trigger automation with webhook

Platform Status

Skool Community

Join Office Hours

Book a Demo

Refer a Friend

Documentation

Promptbooks

Integrations

API Reference

Get Started

Build a Voice Agent to provide existing customers with help and support

Customer Service

Build a Voice Agent to greet callers and direct them to the right department

Receptionist

Build an SDR that qualifies leads, sets appointments, and more

Sales

Collect information from customers before they speak to a human

Preliminary Intake

Allow customers to call in and schedule appointments

Appointment Scheduling

Follow-up with leads, qualify them, and set appointments for your sales team

Call customers to confirm or reschedule upcoming appointments

Appointment Reminders

Call businesses to collect operational data for your company

Business Data Collection

Thoughtly's easy-to-use, no-code interface for building Voice Agents

Configuration

Learn about the different type of Nodes you can use when building your Voice Agent

Nodes

Define the logic of your Voice Agent's conversation flow

Outcomes

Learn how to use Variables to store and retrieve information during a call

Variables

Train your Voice Agent to handle different scenarios and create Rules to guide its behavior

Training and Rules

Provide your Voice Agents with unstructured knowledge

Genius

Different ways to configure the presence of your Voice Agent

Advanced Presence

Best practices for building effective Voice Agents in Thoughtly

Tips & Tricks

Setup workflows to trigger your Voice Agents or perform actions after a call

Initiate workflows based on specific events

Triggers

Perform actions after a trigger is initiated

Actions

Buy phone numbers on Thoughtly to make and receive calls

Integrations

CRMs

Scheduling

Communication

Ticketing

Productivity

E-Commerce

AI

Automation Platforms

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