Learn how to use Variables to store and retrieve information during a call
{{variable_name}}
in the text of a Node and your Voice Agent will replace it with the value of the Variable during the call.
On Speak Nodes, the content of the Variable will be spoken to the caller. On Integration Nodes, the content of the Variable will be sent to the Integration.
{{variable_name}}
.
Variable | Description | |
---|---|---|
{{system.participant.from.phone}} | The phone number of the party that initiated the call | ✅ |
{{system.participant.from.country}} | The country of the party that initiated the call | ✅ |
{{system.participant.from.state}} | The state of the party that initiated the call | ❌ |
{{system.participant.from.city}} | The city of the party that initiated the call | ❌ |
{{system.participant.from.zip}} | The ZIP code of the party that initiated the call | ❌ |
{{system.participant.to.phone}} | The phone number of the party that received the call | ✅ |
{{system.participant.to.country}} | The country of the party that received the call | ✅ |
{{system.participant.to.state}} | The state of the party that received the call | ❌ |
{{system.participant.to.city}} | The city of the party that received the call | ❌ |
{{system.participant.to.zip}} | The ZIP code of the party that received the call | ❌ |
Variable | Description |
---|---|
{{system.call.id}} | The unique identifier of the call |
{{system.call.direction}} | The direction of the call (inbound or outbound ) |
{{system.call.created_at}} | The date and time when the call was created (in UTC) |
{{system.call.duration}} | The duration of the call at the time the variable is accessed |
Variable | Description |
---|---|
{{system.time}} | The current time at the time the variable is accessed (in UTC) |