Thoughtly Office Hours - April 07, 2025

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SMS Texting Setup [00:01:35]

• A participant inquired about setting up SMS texting in Thoughtly and confirmed it appeared straightforward.
• The response explained the need to connect the phone number and SMS as one of the communication lines, selecting which agent will send SMS through the phone numbers page.
• The participant realized they needed to enable the SMS feature, which required selecting a “Thought List” and connecting SMS.

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Product Roadmap Overview [00:04:30]

• Introduction to the office hours and format; interaction with the head of engineering was highlighted.
• Office hours are described as a community engagement and product update session.

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Addressing the Stutter Issue and Backend Updates [00:06:00]

• A participant expressed concerns over a persistent “stutter issue” during agent calls, along with inquiries about backend hardware updates.
• The stutter issue was acknowledged as resolved, though testing from the participant to confirm this latest fix was pending.
• Backend updates had been performed, though further work was foreseen to enhance the infrastructure further.

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Issues with Add Tools Feature in Agent Flow [00:11:15]

• A participant raised difficulties with adding tools in agent creation, noticing only Calendly was available, lacking features like a webhook.
• Clarification was given about the version of the agent creation tool (v1 vs. v1.8), with differences in capabilities, particularly concerning automation and tool integration.
• It was acknowledged that the version 1.8 allows more actions as part of mid-call processes, which version 1 lacks.

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Understanding Webhooks and Automation Integrations [00:21:50]

• A multidimensional problem was discussed involving the interaction between Thoughtly agents, webhook responses, and automation platforms like make.com.
• Issues cited included challenges with data handling consistency and setup in using webhooks inline with conversation flow.
• It was suggested that better documentation and consistency in feature execution (like tool use instructions) could aid in resolving these challenges.

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User Queries on Agent Versions and Automation Flow [00:42:15]

• Queries on differences between agent versions were explained, emphasizing the evolution and features specific to v1.8, especially regarding integrations like webhooks.
• There was discussion on how automations and webhooks need specific configurations to ensure data is reliably fetched and used.

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Webhook Information Discussion [00:45:30]

• In-depth conversation continued on webhook reliability, focusing on how data return and actions could be improved.
• A need for better structured, labeled actions and tools was identified to prevent inconsistencies and improve flow reliability in automation.

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Request for Enhanced Documentation and Features [00:59:00]

• Users expressed a strong need for updated, detailed instructional content, including potential example node setups and improved flow documentation, especially for v1.8.
• Participants noted the difficulty for non-developers and the necessity for clear examples and setup guides.

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User Feedback on Thoughtly Competitive Position [01:36:00]

• Discussion on Thoughtly’s place in the competitive landscape, touching upon pricing, feature integration, and what sets Thoughtly apart such as in-house automations.
• Emphasized importance of support and rising challenges within tech industry competitions like AI integration.
• Recognition of Thoughtly’s proactive improvements and strategic development directions including white label solutions and customer support.