Thoughtly Office Hours - May 05, 2025

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Thoughtly Community Update [00:05:00]

• A new Thoughtly community inside the platform School was launched to provide a comprehensive guide on using Thoughtly’s basic features, building out knowledge bases, and creating automations.
• The community includes resources like build-along tutorials, an automation guide for features like call triggers and data scoring, and a prompt book section for building automations.
• Office hour recordings, YouTube reviews, webinars, and podcasts can now be accessed directly within the community.
• A discussion board allows for channel-based talking points, including bugs, building tips, and feature requests.
• Emphasized that the “help” channel is not for support tickets; formal support requires submitting a ticket through Thoughtly’s official channels.

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Thoughtly School Community & Levels [00:10:00]

• The School community encourages participation to earn levels, unlocking special classroom resources.
• Interaction through posts and questions increases community ranking and access to more features.
• Clarification about the School community being free and separate from AppSumo subscription tiers.
• White-labeling features are under discussion, considering that such features might be expensive, and is not an immediate priority.

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SIP Integration and Multilingual Model [00:20:00]

• SIP integration development is ongoing, with enterprise customers actively trialing it.
• Multilingual model development is in pre-alpha, using Deepgram’s Nova 3. The model’s tests in languages like Portuguese, Spanish, and Japanese showed varying levels of success.
• Current stability is subpar; more reliable results and broader deployment are anticipated in beta.

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Use-Cases and Community Engagement [00:25:00]

• Users shared various use cases including hotel parameter searches and call center automation. Emphasized using automations for database queries during calls.
• Discussion around integrating Google Sheets with Genius data sources and using APIs for query management during calls.
• Members discussed how Thoughtly could be utilized in their businesses—from booking appointments in restaurants to automating discovery lead calls.

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Considerations for Automotive Industry [00:45:00]

• A deep dive into Thoughtly’s potential use in enhancing customer interactions at car dealerships. Concerns about converting leads effectively when using automated systems rather than human interaction.
• Potential for scheduling test drives and informational inquiries during off-hours covered by Thoughtly.
• Recognized need for human touch during more complex sales processes, highlighting possible automation-human synergy in sales funnel management.

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Affiliate Program and Broader Uses [00:55:00]

• Introduction of the Thoughtly affiliate program with 15% recurring commissions.
• Explained the process of joining the affiliate program and utilizing referral links for additional earnings.
• Community discussed integrating personal referral programs with external websites to drive conversions.

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VA Outsourcing and Standard Operating Procedures [01:45:00]

• Discussion about outsourcing work to virtual assistants (VAs) in the Philippines, focusing on creating standard operating procedures for effective delegation.
• Examined compensation and work expectations for VAs in emerging markets.
• Guidelines for training and monitoring to ensure reliable task execution in social media management and other administrative tasks.