Thoughtly Office Hours - March 10, 2025

​

Product Experience and Issues [00:02:00]

• A new user is adapting to Thoughtly and experiencing common beginner issues, such as interface challenges and interruptions in workflows.
• The user has been leveraging YouTube tutorials to understand the product and suggests the need for more structured beginner-focused resources like over-the-shoulder videos.
• The user plans to dedicate Monday mornings to experimenting with Thoughtly, ensuring consistent practice and participation in office hours.
• Users discuss the potential for Thoughtly to disrupt local markets, with specific mentions of the service area spanning across Connecticut to Massachusetts.

​

Product Strategies and Market Engagement [00:07:30]

• The strategy of pitching to mom-and-pop shops with simpler, cost-effective packages was explored, with suggestions of pricing strategies and service bundling.
• Potential for scaling through chambers of commerce and focusing on local markets was highlighted, with a focus on providing value to small businesses that cannot afford to hire full-time answering services.

​

Rapid Fire Questions on Version Updates and Features [00:11:00]

• A user inquired about the new version release, to which he was guided to try version 1.8, which offers conversational capabilities combined with V1.5’s structure.
• The possibility of transitioning agents from the rigid to the conversational model was discussed, where the recommendation was to attempt using V1.5 (now 1.8) and provide feedback for further development.
• The new version uses advanced models like 40 mini and llama 70B for improved language processing.

​

Monetization and Cost Structure Concerns [00:10:00]

• Users inquired about the cost structure, which is primarily 9 cents per minute for talk time, emphasizing the lack of additional fees for the Fly feature.
• Clarifications on building an agency with Thoughtly included potential costs like $1,500 to$2,000 monthly for agency services, with the option to increase for complicated workflows or high call volumes.
• Discussion on future additions such as white-label dashboards and sub-accounts, which would incur additional costs once rolled out.

​

Integration Issues and Development Roadmap [00:25:00]

• Users addressed ongoing issues with Google Sheets integration due to changes in approval processes, which is causing delays.
• The community emphasized the importance of integrating with more platforms like WhatsApp, especially for international users where it’s widely used.
• Planned integration updates have an unclear timeline due to prolonged approval processes with major tech companies like Google and Meta.

​

Conversational Capabilities and Agent Personalization [01:20:00]

• Features of Thoughtly’s agents, including their conversational style, quick wit, and ability to be programmed with regional knowledge for engagement purposes, were discussed.
• The ability to create unique agent personas that enhance customer interaction was emphasized, suggesting users focus on both fun and professional elements based on end goals.
• The concept of using creative prompts to guide conversations and reflect personalities within the agents was highlighted as a premier feature of the system.

​

Pricing & Competitor Landscape [02:00:00]

• Discussion revolved around Thoughtly’s competitive advantage with its pricing model compared to other apps, underscoring the extensive agency features.
• Thoughtly’s potential against nascent market competitors was analyzed, suggesting the rarity of comprehensive AI voice platforms tailor-made for customizable business solutions.
• Users debated the scale of operations, considering regional market uptake and product demand as key factors.

​

Features on Automation and Batch Call Management [02:40:00]

• Details discussed included batch scheduling, rescheduling logic, and API call concurrency management, all essential for scaling customer operations smoothly.
• Proposed enhancements focus on smart logic debuggers to pinpoint agent decision-making, optimizing call flows, and automating notifications.

​

SMS Functionality and Improved UX [02:50:00]

• Issues were noted with the SMS function where responses were not correctly utilizing genius data, indicating a potential bug.
• Users provided feedback on batch job improvements to better manage message credits and prevent spam risks, especially for large-scale SMS operations.
• Call and SMS cost evaluations were examined, with a significant cost differential between Thoughtly’s and other SMS providers being a topic of interest.