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Resources to help you build powerful Voice Agents

Browse Promptbooks

Thoughtly Promptbooks | Resources to help you build powerful Voice Agents

Thoughtly Docs

Thoughtly is the easiest way to build fully-integrated voice agents for your business.

Introduction

Deploy your Voice Agent using our powerful API

Developers

Overview

Common issues when building Voice Agents and how to resolve them

Troubleshooting

Deploy your Voice Agents and start making calls

Connect your Voice Agent via Session Initiation Protocol (SIP)

Batch Jobs

Send conversational AI text messages during or after a phone call

Learn about the Thoughtly platform and its features

Voices

Thoughtly's embedded CRM for managing callers

Contacts

View your recent calls, messages, and more

Library

Billing

Settings

Frequently asked questions about Thoughtly

Watch a selection of videos to learn how to build and manage your Voice Agents

Video Library

Join us for weekly discussions on all things Thoughtly, AI, business, and more.

Office Hours

Thoughtly Office Hours

Definitions of key terms used in the Thoughtly documentation

Glossary

Support

Work with a certified Thoughtly partner to build your Voice Agent

Partners

Stay up to date with the latest changes at Thoughtly

Changelog

Power your Voice Agents with integrations to other software systems

Salesforce

HubSpot

Zoho

Attio

GoHighLevel

Keap

Pipedrive

Calendly

Acuity

Cal.com

Mindbody

Gmail

Slack

Zendesk

Google Sheets

Airtable

Typeform

Trello

Smartsheet

Shopify

Thoughtly

Zapier

Make

This endpoint retrieves a list of **Agents** (formerly **Interviews**) available in your system. You can filter the list by status, search term, and sorting options.

Get agents

Find calls made by an **Agent** (formerly **Interview**). You can filter and search calls based on various criteria.

Search calls

This endpoint allows you to create a new **Contact**. A contact represents a person with whom you can interact via a phone call or other communication.

Create contact

This endpoint retrieves a list of **Contacts**. You can filter contacts by various criteria, such as tags, phone numbers, and more. Use the query parameters to narrow down your results.

Get contacts

This endpoint allows you to delete a **Contact** by ID. Deleting a contact will remove it from the system permanently.

Delete contact

This endpoint allows you to initiate a call with a **Contact** using a specific **Agent**. The **Agent** will handle the conversation during the call.

Call a contact

This endpoint allows you to create a job to trigger an **Agent** to call many contacts provided by their IDs or phone numbers.

Create job

Retrieve the details of the currently authenticated user. This includes information such as user ID, name, and email.

Get user details

This endpoint allows you to subscribe to a specific webhook event (e.g., new call responses or phone transfers). You must provide the event type and a callback URL.

Subscribe to webhook

This endpoint allows you to unsubscribe from a previously subscribed webhook event. Provide the event type and the callback URL to unsubscribe.

Unsubscribe from webhook

Retrieve a list of all active webhooks for the authenticated user. This allows you to see which webhook events you are currently subscribed to.

Get currently active webhooks

This endpoint triggers an [Automation](/build/automations) with a [Webhook](/build/automations/triggers#webhook) as the trigger.

Trigger automation with webhook

Platform Status

Slack Community

Thoughtly Subreddit

Join Office Hours

Book a Demo

Refer a Friend

Documentation

Promptbooks

Integrations

API Reference

Get Started

Build a Voice Agent to provide existing customers with help and support

Customer Service

Build a Voice Agent to greet callers and direct them to the right department

Receptionist

Build an SDR that qualifies leads, sets appointments, and more

Sales

Collect information from customers before they speak to a human

Preliminary Intake

Allow customers to call in and schedule appointments

Appointment Scheduling

Follow-up with leads, qualify them, and set appointments for your sales team

Call customers to confirm or reschedule upcoming appointments

Appointment Reminders

Call businesses to collect operational data for your company

Business Data Collection

Thoughtly's easy-to-use, no-code interface for building Voice Agents

Configuration

Learn about the different type of Nodes you can use when building your Voice Agent

Nodes

Define the logic of your Voice Agent's conversation flow

Outcomes

Learn how to use Variables to store and retrieve information during a call

Variables

Train your Voice Agent to handle different scenarios and create Rules to guide its behavior

Training and Rules

Provide your Voice Agents with unstructured knowledge

Genius

Best practices for building effective Voice Agents in Thoughtly

Tips & Tricks

Setup workflows to trigger your Voice Agents or perform actions after a call

Initiate workflows based on specific events

Triggers

Perform actions after a trigger is initiated

Actions

Buy phone numbers on Thoughtly to make and receive calls

Buying phone numbers

Forward calls from your existing phone numbers to your Voice Agent

Forwarding Existing Numbers

Mask your outbound calls with a custom Caller ID number

Caller ID

The workspace for your team to collaboratively build Voice Agents

Business verification is required to make outbound calls

Business Verification

Learn how Thoughtly stands out from traditional intent-based dialog design and delivers a more natural, engaging customer experience on the cutting edge of AI.

Breaking Free from Intent-Based Dialog Design: The Power of Thoughtly's Conversational AI

A comprehensive guide to building and scaling a successful AI agency using Thoughtly's industry-leading voice AI platform.