> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thoughtly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get support from Thoughtly

> Contact Thoughtly's support team for help with voice agents, automations, integrations, billing, and account issues, plus community and self-serve resources.

## Getting Help

To get help with Thoughtly, just click on the Thoughtly logo in the bottom-right corner of the platform. If you're on a **Flex** or **Enterprise** plan, you'll see our in-app support chat widget, powered by [Tessa](/resources/faq#who-is-tessa)—our helpful AI support agent.

Tessa can guide you to the right resource, whether it's documentation, a product walkthrough, or a way to reach our team. If she can't solve your issue, she'll offer to connect you with a human on the support team.

### Not on a Flex or Enterprise Plan?

If you're on a **trial** or **AppSumo** plan and don't see the chat widget, don't worry—help is still available.

You have a few options:

* **Search or post questions in our [Skool Community](https://www.skool.com/thoughtly)**: The community is the best place to get fast answers to general questions, prompts and scripting, or general how-to guidance.
* **Email us** at [support@thoughtly.com](mailto:support@thoughtly.com): If your question can't be answered in the community, feel free to email us. We'll do our best to respond within 7-10 business days, though we can't guarantee a response time for AppSumo or trial users.
* **Book a demo** at [thought.ly/demo](https://thought.ly/demo): If you're on a trial or exploring Thoughtly for your team, we recommend booking a quick demo. A team member will walk you through the platform and help answer any sales or setup-related questions.

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## Submitting a Ticket

If you're on a Flex or Enterprise plan, Tessa will walk you through submitting a support ticket if your issue requires human review. We will respond to your ticket within 1-2 business days. You can also email us directly at [support@thoughtly.com](mailto:support@thoughtly.com)— be sure to use the email address linked to your Thoughtly account so we can verify your identity.

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## Phone Support (Enterprise Only)

If you're on an **Enterprise Plan**, you can reach our support team by phone at **+1 (646) 982-3580**.

Please call from the phone number linked to your Thoughtly account so we can verify your identity.