> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thoughtly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Screen pop

> A screen pop is the automatic display of caller info — contact record, history, and notes — when a call comes in, available in Thoughtly through CRM sync.

A **Screen Pop** is a feature that automatically displays relevant information on a computer screen when a call is received. Screen pops are commonly used in call centers and customer service applications to provide agents with the information they need to assist callers quickly and efficiently.