> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thoughtly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Screen pop

> A screen pop is the automatic display of caller info — contact record, history, and notes — when a call comes in, available in Thoughtly through CRM sync.

A **Screen Pop** is a feature that automatically displays relevant information on a computer screen when a call is received. Screen pops are commonly used in call centers and customer service applications to provide agents with the information they need to assist callers quickly and efficiently.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.