> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thoughtly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot phone numbers

> Diagnose and resolve common Thoughtly phone number issues including porting delays, inbound routing failures, spam labeling, and regional verification problems.

## Common Issues

### Unable to Purchase Phone Number

If you're unable to purchase a phone number, please check the following:

* Ensure you have sufficient credits in your account
* Verify that the desired area code is available in your region
* Check that your account is verified and in good standing

If the issue persists, [contact support](/support/getting-help) for assistance.

### Call Quality Issues

For call quality problems:

* Check your internet connection stability
* Verify that the phone number is properly configured
* Review the [Phone Number Configuration](/phone-number/configuration) guide

### Number Porting Issues

If you're experiencing issues with bringing your own number:

* Ensure all documentation is correctly submitted
* Verify the number is eligible for porting
* Review our [BYOC (Bring Your Own Carrier)](/phone-number/byoc) guide

For additional assistance, visit our [Support Center](/support/getting-help).