> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thoughtly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot Thoughtly integrations

> Diagnose and resolve common Thoughtly integration issues, including OAuth failures, missing data, mapping errors, and CRM sync problems across connected apps.

## Common Issues

### Authentication Errors

If you're experiencing authentication errors:

* Verify your API credentials are correct
* Check that the integration is properly authorized
* Ensure tokens haven't expired or been revoked
* If you suspect a compromised token, revoke it immediately through **Settings** → **Developers** in the dashboard
* Review the [Webhooks](/integrations/webhooks) documentation for proper setup

### Data Not Syncing

For data synchronization issues:

* Verify the integration is active and enabled
* Check that all required fields are mapped correctly
* Review automation trigger configurations
* Test the connection in your integration settings

### Webhook Failures

If webhooks aren't being received:

* Verify the webhook URL is correct
* Check that your server is accessible
* Review webhook authentication settings
* Test with the webhook debugger in the platform

### Integration Connections After Team Deletion

When a team is deleted, all associated integration connections are automatically cleaned up:

* Integration connections are removed from the system
* OAuth tokens and API credentials are revoked
* No manual cleanup is required
* This process happens automatically as part of team deletion

<Note>
  If you need to preserve integration data before deleting a team, export any necessary information first. Once a team is deleted, all integration connections are permanently removed.
</Note>

For additional assistance, [contact support](/support/getting-help).