> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thoughtly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction to Thoughtly

> Welcome to Thoughtly — build, test, and deploy AI voice agents in minutes for inbound and outbound calls across sales, support, and operations workflows.

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Thoughtly is the leading platform for building and deploying [AI-powered Voice Agents](/resources/glossary#voice-agent) that can handle phone calls, answer questions, book appointments, and integrate with your existing systems.

Build and deploy fully-functional voice agents in under 15 minutes—no coding required.

## How Thoughtly Works

Building with Thoughtly revolves around three core concepts:

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  <Card title="Build Your Agent" icon="diagram-nested" href="/agents/overview">
    Design conversation flows and train your AI agent
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  <Card title="Connect Systems" icon="plug" href="/integrations/getting-started">
    Integrate with your CRM, calendar, and other tools
  </Card>

  <Card title="Deploy to Phone" icon="phone-volume" href="/phone-number/getting-started">
    Get a phone number and start taking calls
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## What is a Voice Agent?

A **Voice Agent** is a conversational AI that interacts with customers over the phone, providing a human-like experience. Voice Agents can:

* **Answer questions** using your knowledge base
* **Schedule appointments** with your calendar integrations
* **Qualify leads** and route them appropriately
* **Collect information** through natural conversation
* **Transfer calls** to human agents when needed
* **Send SMS messages** for follow-ups and confirmations

## Common Use Cases

### Inbound Calls

When customers call your [Thoughtly phone number](/phone-number/getting-started), your Voice Agent answers and interacts naturally:

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    Answer calls and route them to the right department
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    Build an SDR that qualifies leads and sets appointments
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    Allow customers to call in and schedule appointments
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### Outbound Calls

Your Voice Agent can proactively call customers, clients, or leads:

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    Confirm or reschedule upcoming appointments
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## Common Questions

**Do I need coding experience?**\
No! Thoughtly is built for non-developers. Our drag-and-drop [Agent Builder](/agents/overview) requires zero coding.

**How long does it take to build an agent?**\
You can build a basic agent in [15 minutes](/getting-started/quick-start). Complex agents with integrations may take a few hours.

**What integrations are available?**\
We support [20+ native integrations](/integrations/getting-started) including Salesforce, HubSpot, Calendly, and more.

**Can I use my own phone number?**\
Yes! You can [purchase or import numbers](/phone-number/byoc) through Thoughtly's BYOC (Bring Your Own Carrier) feature, supporting Twilio and Telnyx.

**How much does it cost?**\
See our [pricing page](https://thoughtly.com/pricing) for current plans and credit-based billing information.

## See also

* [Quick Start Guide](/getting-started/quick-start) - build your first agent
* [Use Cases](/getting-started/use-cases) - industry-specific examples
* [Platform Overview](/platform/overview) - understanding the Thoughtly platform
* [FAQ](/resources/faq) - frequently asked questions
* [Glossary](/resources/glossary) - AI voice terminology

## Next Steps

Ready to get started? Here are some helpful resources:

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  <Card title="Quick Start Guide" icon="rocket-launch" href="/getting-started/quick-start">
    Build your first voice agent in 15 minutes
  </Card>

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    Explore what's possible with Thoughtly
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  <Card title="Agent Builder" icon="diagram-nested" href="/agents/overview">
    Learn how to build sophisticated voice agents
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  <Card title="Support" icon="headset" href="/support/getting-help">
    Get help from our team
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  <Card title="Developer Documentation" icon="code" href="/developers">
    Integrate Thoughtly with your applications
  </Card>
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## Need Help?

* **Chat with us**: Click the chat bubble in the bottom right corner
* **Email support**: [support@thoughtly.com](mailto:support@thoughtly.com)
* **Watch tutorials**: [Video Library](/resources/video-library)

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