> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thoughtly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot Genius knowledge bases

> Diagnose and resolve common Genius issues in Thoughtly, including failed source crawls, missing answers, stale content, and unexpected RAG retrieval results.

## Common Issues

### Genius Not Responding Accurately

If Genius isn't providing accurate responses:

* Verify your sources are up to date
* Check that source documents are properly formatted
* Review the [Best Practices](/genius/best-practices) guide
* Ensure the Genius instance is properly bound to your agent

### Source Upload Failures

For source upload issues:

* Verify file format is supported (PDF, TXT, CSV, or Audio)
* Check file size limits
* Ensure the document is not password-protected
* Review the [Sources](/genius/sources) documentation

### Agent Not Using Genius

If your agent isn't utilizing Genius:

* Verify Genius is enabled in agent configuration
* Check the [Agent Binding](/genius/agent-binding) setup
* Ensure the Genius instance is properly configured
* Test with simple queries to verify functionality

For additional assistance, visit our [Support Center](/support/getting-help).

## Stale content after editing a source

If an agent appears to reference old Genius content after you edit a source:

1. Wait until the source status is complete.
2. Test again with a fresh interaction.
3. If stale content persists, delete and re-add the source.
4. Contact support if the deleted content continues to appear.