> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thoughtly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot Thoughtly automations

> Diagnose and resolve common automation issues in Thoughtly, including triggers not firing, failed steps, missing variables, and CRM sync errors during runs.

## Common Issues

### Automation Not Triggering

If your automation isn't triggering:

* Verify the automation is set to "Live" mode (not Draft)
* Check that the trigger is properly configured
* Review the [Triggers](/automations/triggers) documentation
* Test the trigger event manually if possible

### Action Failures

For action execution failures:

* Check that all required fields are filled
* Verify API credentials for integrated services
* Review variable mappings for data availability
* Check the [Actions](/automations/actions) documentation

#### Outbound Call Failures

If outbound calls are failing with "Outbound calling is disabled" error:

* Verify that outbound calling is enabled for the phone number in [Phone Number Settings](/phone-number/configuration)
* Check that the agent has an outbound phone number assigned
* The automation editor will display a warning when selecting an agent with disabled outbound calling in select or multi-select inputs on outbound nodes
* The warning appears dynamically based on the selected option's `outbound_enabled` property from the integration payload
* Enable outbound calling in the phone number configuration or assign a different phone number to the agent

### Variable Errors

If you're experiencing variable issues:

* Ensure variables are created before they're used
* Verify variable names match exactly (case-sensitive)
* Check that data is available from previous steps
* Review the [Getting Started](/automations/getting-started#variables) guide

### UI Issues

#### Multi-select dropdown stays open when disabled

If you notice that multi-select dropdowns (such as the agent selector in the On Call Completed trigger) remain open even when the automation is in Live mode or the field is disabled:

* This issue has been resolved in recent updates
* The dropdown now properly closes when the automation is set to Live mode
* The dropdown respects disabled and read-only states
* If you continue to experience this issue, try refreshing the page or contact support

### Timing Issues

For automation timing problems:

* Review trigger timing configurations
* Check for rate limits on integrated services
* Verify webhook delivery timing
* Consider adding delays between actions if needed

For additional assistance, visit our [Support Center](/support/getting-help).